Paul Patriarca
Iqaluit,Nunavut
Summary
To seek for a position that focuses on customer satisfaction and customer experience in a reputable company where I can utilize my skills and knowledge for continuous career improvement.
Overview
7
7
years of professional experience
Work History
Food Service Supervisor
Frobisher Inn
09.2022 - Current
- Supervise and co-ordinate activities of staff who prepare and portion food.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Barista Supervisor
The Royal Place
04.2021 - 08.2022
- Monitor and maintain quality control for all beverages.
- Handle customer complaints and resolve issues promptly.
- Supervise daily operations of the coffee shop.
- Ensure all team members adhere to company standards.
- Train and mentor new baristas.
- Provide excellent customer service at all times.
- Monitor sales and report on performance metrics.
Food Service Supervisor
Cabalen Restaurant
08.2020 - 03.2021
- Regularly inspect the premises for cleanliness and maintenance issues.
- Establish employee schedules, including the hiring of new employees when necessary.
- Assess the quality, service, and profitability of individual restaurants or facilities per the standards set by the organization.
- Provide employees with training on food preparation and safety procedures.
- Follow all food safety regulations regarding food preparation, storage, handling, and serving.
Shift Supervisor
Starbucks Coffee
03.2018 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks Coffee
11.2017 - 02.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Science in Hotel and Restaurant Management - Hotel and Restaurant Management
Holy Angel University
Angeles City, Pampanga Philippines01.2017
Skills
- Communication Skills
- Computer Literacy
- Leadership Skills
- Staff Leadership
- Staff Supervision
- Schedule Management
- Ordering Supplies
- Allergy awareness
- Cost Control
- Customer Service
- Staff Motivation
- Quality Control
Applicantname
Paul Mitchell M. Patriarca
Contactnumber
+1 867-222-2220
Height
5"6
Weight
56kg
Trainingsandseminars
- How to Start a Small Business Seminar, Holy Angel University, Angeles City, Philippines 09/23/16
- The Importance of English Communication in Hospitality Industry, Holy Angel University, Angeles City, Philippines 09/06/14
- Career Orientation Front Office Seminar, F1 Hotel Manila, Philippines 08/07/14
Personal Information
- Date of Birth: 06/14/96
- Gender: Male
- Marital Status: Single
- Religion: Catholic
Timeline
Food Service Supervisor
Frobisher Inn
09.2022 - Current
Barista Supervisor
The Royal Place
04.2021 - 08.2022
Food Service Supervisor
Cabalen Restaurant
08.2020 - 03.2021
Shift Supervisor
Starbucks Coffee
03.2018 - 03.2020
Barista
Starbucks Coffee
11.2017 - 02.2018
Bachelor of Science in Hotel and Restaurant Management - Hotel and Restaurant Management
Holy Angel University
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