Anna Kristina P. Tamboli
Kamloops,Canada
Summary
To obtain fruitful and challenging work that would best fit in my chosen field and develops further my skills for continuous career improvement.
Overview
17
17
years of professional experience
Work History
Food Service Supervisor
Dairy Queen
03.2022 - Current
- To overlook the entire operation, ensures that the standard service is being delivered to every guest
- Attending to complaints, feedback and remedy situations
- Estimate and order ingredient and supplies required for meal operation
- Prepare food order summaries
- Establish work schedule and procedures
- Maintain records of stock, repairs, sales and wastage
- Train staff in job duties and sanitation and safety procedures
- Ensure that food and service meet the quality control standards
Restaurant Captain
Marina Bay Sands Pte. Ltd
09.2017 - 02.2022
- Company Overview: 10 Bayfront Avenue, Singapore 018956
- To overlook the entire operation, ensures that the standard service is being delivered to every guest
- Attending to complaints, feedbacks and remedy situations
- To guide and train new staff
- 10 Bayfront Avenue, Singapore 018956
Captain
Marina Bay Sands Pte. Ltd
12.2015 - 09.2017
- Company Overview: 10 Bayfront Avenue, Singapore 018956
- To overlook the entire operation, ensures that the standard service is being delivered to every guest
- Attending to complaints, feedbacks and remedy situations
- To guide and train new staff
- 10 Bayfront Avenue, Singapore 018956
Bartender
Marina Bay Sands Pte. Ltd
08.2013 - 11.2015
- Company Overview: 10 Bayfront Avenue, Singapore 018956
- Maintaining the cleanliness of the bar area and bar equipment’s per hygiene standards
- Stock up the bar accordingly
- Doing mice en place for daily operation
- Creating handcrafted and signature cocktails
- Operating Point-of-Sale computer system and cash register
- Take beverage orders from serving staff or directly from patrons
- Doing daily inventory for the bar and place order for the items needed following the PAR level
- 10 Bayfront Avenue, Singapore 018956
Food and Beverage Attendant
Marina Bay Sands Pte. Ltd
04.2011 - 07.2013
- Company Overview: 10 Bayfront Avenue, Singapore 018956
- High standard of personal hygiene
- Provide immediate attention to guests upon request
- Greet guest at their pool chairs or outdoor café tables
- Take food and beverage orders accurately
- Place orders with kitchen; inform cooks of any special instructions
- Deliver food and beverages and ensure guest satisfaction
- Clear and reset tables as needed
- Advise supervisor/manager of any complaints as soon as they occur
- Operate Point-of-Sale computer system and cash register
- Perform the duties of a food runner, supporting other servers on the shift as assigned by supervisor
- Assist with the training of new servers
- 10 Bayfront Avenue, Singapore 018956
Service Crew
Philippine Pizza Incorporation
04.2008 - 12.2009
- Company Overview: Restaurant Support Center, 15/F Aurora Tower, Araneta Center, Quezon City, Metro Manila, Philippines
- Welcome guests in a warm and friendly manner
- Seats guests and manage the seating chart
- Present menu and introduce promotions to the guest
- Personalise service
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Take their orders
- Key in the orders using POS and then serve the orders to the guest accordingly
- Performs opening and closing duties, as needed
- Running a cash register, recording / filling sales every now and then for accounting purposes
- Assist in the processing of the requirements of newly hired personnel
- Reporting and turnover of daily sales
- Handles petty cash and tips collection
- Receives takeout orders and take phone orders / process delivery orders
- Taking orders from customers
- Serve pizzas and drinks from behind the counter
- Doing daily inventory lists, stock up and place orders for ingredients when necessary
- Ensuring that customers get their orders without delay
- Ensuring high quality customer service and customer satisfaction
- Table service
- Cleaning and clearing tables after the completion of each course
- Restaurant Support Center, 15/F Aurora Tower, Araneta Center, Quezon City, Metro Manila, Philippines
Education
Bachelor of Science - Family Economics, Major in Foods and Food Management
CENTRO ESCOLAR UNIVERSITY
03.2007
ERES Elementary School
03.2007
The Aristocrat Restaurant
01.2007
SAINT AUGUSTINE ACADEMY OF PAMPANGA
Floridablanca, Pampanga03.2003
SAINT AUGUSTINE ACADEMY OF PAMPANGA
Floridablanca, Pampanga03.1999
Skills
- Ability to work well under pressure
- Teamwork
- Interpersonal skills
- Cultural awareness
- Flexibility
- Adaptability
- Communication skills
Training
- Wine Sommelier Course - Introductory Level, Marina Bay Sands, Singapore, 07/01/18
- Excellent Service Award, Gold Recipient, Singapore Hotel Association, 11/20/17
- WSQ Food & Beverage Safety & Hygiene Certified, XPRIENZ PTE. LTD., Singapore, 06/10/16
- Guest Interaction Workshop, Marina Bay Sands, Singapore, 05/25/12
- WSQ Interact With Guest Training, Marina Bay Sands, Singapore, 02/02/12
- Train the Trainer, Marina Bay Sands, Singapore, 06/01/12
- Service Expert, Pizza Hut, SM Megamall, 04/01/08
- ERES Elementary School, Mandaluyong City, Manila, 01/01/07, 03/31/07, Philippines
- The Aristocrat Restaurant, San Andres Street, Malate, Manila, 11/15/06, 01/15/07, Philippines
Languages
English
Full Professional
Timeline
Food Service Supervisor
Dairy Queen
03.2022 - Current
Restaurant Captain
Marina Bay Sands Pte. Ltd
09.2017 - 02.2022
Captain
Marina Bay Sands Pte. Ltd
12.2015 - 09.2017
Bartender
Marina Bay Sands Pte. Ltd
08.2013 - 11.2015
Food and Beverage Attendant
Marina Bay Sands Pte. Ltd
04.2011 - 07.2013
Service Crew
Philippine Pizza Incorporation
04.2008 - 12.2009
ERES Elementary School
The Aristocrat Restaurant
SAINT AUGUSTINE ACADEMY OF PAMPANGA
SAINT AUGUSTINE ACADEMY OF PAMPANGA
Bachelor of Science - Family Economics, Major in Foods and Food Management
CENTRO ESCOLAR UNIVERSITY