Satender Yadav
Kindersley,Canada
Summary
Hardworking team leader offering 23 years of food service experience. Dedicated to food safety and top-notch customer service.
Overview
25
25
years of professional experience
Work History
Food service supervisor
Canalta Food Serviceso/a A&W
Kindersley
11.2021 - Current
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards
- Scheduled and directed staff in daily work assignments to maximize productivity
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
Restaurant Manager
K.F.C Bermuda
Hamilton, Bermuda (UK)
01.2017 - 11.2021
- Attained consistent 100% CMS score for the restaurant
- Looking after entire gamut of area restaurant operations
- Handling all aspects of service & ambience management
- Creating bench plan for staff and maintaining balance score card for the restaurants
- Checking & analyzing area performance by tracking daily P & L reports
- Establishing cordial relations with local communities & business to generate sales & revenue
- Imparting training to employees on product through up-selling techniques
- Successfully increased the profitability from -25 to + 11%
- Carrying out operational functions like staff briefings and duty roster & shift management.
Restaurant Manager
FOUR STAR PIZZA
Hamilton, Bermuda (UK)
05.2010 - 01.2017
- Looked after complete business development functions to augment restaurant sales
- Implemented local store marketing & business plan for each quarter
- Achieved the sales budget for enhanced profitability
- Organized direct mailing activities in each quarter
- Conducted analysis of customer & promo history
- Carried out operations related to customer call-backs
- Accountable for offsite, catering & bulk order information
- Handled all phases of in-store production including order taking, pizza making, oven tending, routing & delivery
- Responded to customer complaints for increased client satisfaction.
Restaurant General Manager
Pizza Hut
Delhi, INDIA
11.2006 - 03.2010
- Managed relationships with suppliers to ensure timely delivery of products.
- Implemented cost-saving measures while maintaining high quality service levels.
- Created weekly work schedules according to staffing needs.
- Kept up-to-date records of employee performance reviews.
- Conducted regular meetings with staff members to discuss operational issues.
- Recruited, trained and supervised staff members.
- Scheduled staff shifts and monitored labor costs.
- Resolved customer complaints in a professional manner.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Resolved problems or concerns to satisfaction of involved parties.
- Supervised activities of dining room staff to maintain service levels and support guest needs. Focus on 100% Champs score.
Store Manager Operations
Dominos Pizza (Jubilant Foodworks Ltd)
Delhi
08.1999 - 11.2006
- To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales upgradation by maintaining high standards, in accordance with agreed business plans
- Ensure upkeep of store premises & manage all the equipment's of the store for smooth operational flow
- Managing Store cost
- To carry out staff meeting at periodic intervals & ensure motivation of the team
- Handling representative of various government bodies
- Responsible for maintaining the various MIS reports like Ideal v/s actual of food cost, sale report etc
- Ensure training of the team members
- Build sales by implementing marketing strategy & Promotional Scheme effectively
- Team Management
- Leading, mentoring & monitoring the performance of the store to ensure efficiency in process operations & meeting of store targets
- Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members.
Education
SafeCheck® Advanced Food Safety Certification
01-2022
IETLS - Language And Literacy Education
IDP
01-2020
Bachelor of Arts -
Delhi University
01-2003
High School Diploma -
High School -CBSE Board
Delhi , INDIA01-1999
Skills
- Leadership Skills
- Time Management
- Ability to Work in a Team
- Fast Learner
- Ability to Multitask
- Ability to Work Under Pressure
- Scheduling
- Business Development
- Team Management
- Punctuality
- Leadership
- Revenue Growth
- Food Safety
Languages
- Hindi
- English
Timeline
Food service supervisor
Canalta Food Serviceso/a A&W
11.2021 - Current
Restaurant Manager
K.F.C Bermuda
01.2017 - 11.2021
Restaurant Manager
FOUR STAR PIZZA
05.2010 - 01.2017
Restaurant General Manager
Pizza Hut
11.2006 - 03.2010
Store Manager Operations
Dominos Pizza (Jubilant Foodworks Ltd)
08.1999 - 11.2006
SafeCheck® Advanced Food Safety Certification
IETLS - Language And Literacy Education
IDP
Bachelor of Arts -
Delhi University
High School Diploma -
High School -CBSE Board
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