K.P.Umesha Sandaruwani Perera

• Direct and coordinate the activities of food service workers in the kitchen and take-out area.
• Supervise the preparation of the meals, and ensure that they conform to the health and safety standards of the company.
• Ensure that food items are stored in a safe place, and expired items are dealt with according to company regulations.
• Supervise food preparation activities.
• Handle customer complaints, feedback in a helpful and positive manner.
• Ensure food service and quality control.
• Prepare the food and serve it to the guests according to the peak.

• Managed daily operations of restaurant, overseeing employee selection, development, and performance management.
• Set operating goals and objectives to drive team success.
• Prepared and implemented standard operating procedures for consistent service quality.
• Monitored staff performance in alignment with established standards and procedures.
• Ensured staff adhered to codes of practice for optimal operational integrity.
• Organized and monitored staff schedules to maintain adequate coverage.
• Maintained employee records for accurate personnel management.
• Check emails, schedule meetings, prepare staff files, and file all other reports.
• Ordering and maintaining office supplies.
• Assist with payroll and HR employees' needs.
• Tracking expenses and petty cash.
• Helping with employee onboarding and offboarding.

Coordinated restaurant operations during shifts to ensure smooth service

• Consistently met quality, service, and cleanliness standards across all shifts without supervision.
• Conducted interviews, selected crew members, and facilitated orientation programs.
• Maintained accurate employee documentation in personal files.
• Prepared invoices for payment processing and logging.
• Oversaw restaurant safety awareness initiatives and maintained safety records.
• Executed proper security procedures for handling deposits and safe contents.
• Collected information and initiated insurance claims following shift incidents.
• Assisted in budget management and control of assigned profit and loss items.

Engaged customers to enhance satisfaction with McDonald's experience.

• Applied effective communication and interpersonal skills to support crew members.
• Maintained critical standards for service speed, product quality, and cleanliness.
• Enforced policies related to labor law, security, and safety procedures.
• Executed procedures to promote sales initiatives during shifts.
• Resolved customer complaints promptly and professionally.
• Completed daily paperwork, including inventory management and cash drawer reconciliation.