Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Paul Migliavacca

Ottawa,ON

Summary

Results-driven Computer Science professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Assesses risks, troubleshoots problems, and conducts tests. Excellent communication and planning abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Farmboy
05.2023 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.

Merchandiser

Shoppers Drug Mart
08.2022 - 04.2023
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.

Produce Associate

Walmart
06.2021 - 11.2021
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Education

Bachelor of Engineering - Information Resource Management

Carleton University
Ottawa, ON
04.2026

Skills

  • Collaborative Team Player
  • Test Plans and Test Methodologies
  • Strong Problem Solver
  • Test Program Development
  • Manual Testing
  • Test Procedure Documentation
  • Scenarios and Use Cases
  • Defect Tracking and Reporting
  • Data Analysis
  • Project Management
  • Cross-Functional Team Collaboration
  • Results and Deadline-Driven

Languages

English
Full Professional
French
Professional Working

Accomplishments

Computer Science - completes high level programming and theory online courses in spare time such as:
- Software Testing and Quality Assurance, by Jim Weaver - Testing is a critically important part of software development and delivery. This course helped to learn the established practices and approaches to testing and improving the quality of software products.
- WebAssembly, by Barry Luijbregts – this revolutionary course helped to expand the knowledge of creating web applications using languages like C++ and move forward to develop fast web applications
- Python, by Jason Olson - obtained the foundational knowledge of Python that will help to recognizing when Python is the right tool for any future jobs to be faced with as a software developer.

Timeline

Customer Service Representative

Farmboy
05.2023 - Current

Merchandiser

Shoppers Drug Mart
08.2022 - 04.2023

Produce Associate

Walmart
06.2021 - 11.2021

Bachelor of Engineering - Information Resource Management

Carleton University

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Paul Migliavacca