Jenna Puckett
Chino,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
I believe that I would be a good addition to your team, and this position will give me the opportunity to expand my skills
Overview
8
8
years of professional experience
Work History
Customer Service Representative
XPO LOGISTICS
07.2021 - Current
- - Customer Service
- - Clerical work
- - Word and Excel reports
- - Answering phones and emails
- - Communicating with customers and internal employees
- - Scheduling deliveries and pickups
- - Tracking packages and providing ETAs
Retail Worker
HOBBY LOBBY
04.2019 - 07.2021
- - Hands on, cutting fabric for customers
- - Working the cash register
- - Organizing merchandise and displays
- - Answering phones and assisting customers who call
- - Answering any questions the customers may have
Office Clerk
SCOTT BROTHERS DAIRY
02.2018 - 04.2019
- - Customer service and office work
- - Money handling
- - Computer skills, filing
- - Will call
Education
HIGH SCHOOL DIPLOMA -
Don Antonio Lugo High School
Chino, CA05.2020
Skills
- Collaborative team player
- Word and Excel experience
- Ability to learn fast
- Will work anywhere needed
- Knows 10-key
- Email and Phone etiquette
- Time management
- Attention to detail
- Flexible and adaptable
- Customer service
- Problem-solving
Timeline
Customer Service Representative
XPO LOGISTICS
07.2021 - Current
Retail Worker
HOBBY LOBBY
04.2019 - 07.2021
Office Clerk
SCOTT BROTHERS DAIRY
02.2018 - 04.2019
HIGH SCHOOL DIPLOMA -
Don Antonio Lugo High School
MY ACCOLADE
I received the Employee Excellence award in 2025. To obtain this award, you must be nominated by peers. A team of management then selects from those nominations.