Damanpreet Kaur
KINGSTON
Summary
Offering excellent interpersonal skills and a genuine interest in supporting others, eager to learn and develop in a caregiving environment. Knowledge of basic medical terminology and first aid practices, combined with skills in personal care and hygiene assistance, and commitment to enhancing well-being and quality of life for individuals in need.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
A1 Consultancy
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Resident Care Aide
Home Residentials
12.2023 - 09.2024
- Assisted in planning and running recreational activities for a group of children, ensuring that their needs were met and everyone participated
- Provided support in a community service setting by helping individuals with special needs communicate and engage in activities
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
Elderly Caregiver Volunteer
Jeevan Jyoti Hospital
08.2021 - 01.2023
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Monitored the health status of elderly clients through routine check-ups, promptly addressing any concerns or issues that arose.
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
Education
Business Administration- Marketing Diploma -
St Lawrence College
04.2025
Basic Training Diploma - Medical Social Work
Shanti Devi Arya College
Delhi 02-2023
High School Diploma -
Delhi Public School
India 06-2022
Skills
- Empathetic Support
- Effective Decision-Making in High-Pressure Environments
- Proficient in Written and Verbal Communication
- Collaborative Team Player
- Proficient in Team Collaboration
- Effective Problem-Solving
- Adaptability in Dynamic Environments
- Safety Concern Identification
Certifications
- Standard First Aid and Level C CPR
- Valid G2 Driver’s License
- Proof of updated immunizations: MMR (Measles, Mumps, Rubella)
Varicella (Chickenpox) / Zoster
Hepatitis B
Tetanus
Negative Tuberculosis (TB) test
Timeline
Customer Service Representative
A1 Consultancy
08.2024 - Current
Resident Care Aide
Home Residentials
12.2023 - 09.2024
Elderly Caregiver Volunteer
Jeevan Jyoti Hospital
08.2021 - 01.2023
Business Administration- Marketing Diploma -
St Lawrence College
Basic Training Diploma - Medical Social Work
Shanti Devi Arya College
High School Diploma -
Delhi Public School
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