Sarah Read
Fenelon Falls
Summary
I am professional, dedicated and organized with a strong background in customer service. I have good interpersonal skills, an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and seek new responsibility's within a wide range of employment areas
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Nordia/Bell
Lindsay, ON
06.2012 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved complex customer inquiries using CRM software to track interactions and outcomes.
- Answered phone calls to address billing questions, explain invoices, and resolve complaints in a timely matter
- Processed payments, issued invoices,managed account, apply credit memos
- updated customer accounts with new information, ensure billing data accuracy
- Reconciliation and reporting
Service Advisor
Midas Auto Service Centre
Lindsay, Ontario
06.2008 - 11.2010
- Conveying trust and professionalism to all customers
- Greeting customers promptly and courteously
- Coordinated service schedules to optimize workflow and reduce client wait times.
- Managed multi-lined phones, answered promptly and in a polite and positive manner
- Resolved customer inquiries and complaints, enhancing overall client satisfaction.
- Process client files and schedule appointments
- Advised customers on automotive service needs and repair options.
- Book keeping duties-reconciled bills
- Ensuring that the customer waiting areas are clean, neat and fully supplied
- Following up with customers on a daily basis
- Ensuring the proper handling of all cash and credit card transactions throughout the days
- Developed strong relationships with clients, fostering repeat business through personalized service experiences.
- Maintained high customer satisfaction standards to meet or exceed targets.
Inbound and Outbound Telephone Sales Representative
ICT Group Inc
Lindsay, Ontario
11.2005 - 06.2008
- Customer service
- Contacted Potential customers by phone to solicit and sell products and services
- Recorded customer orders and information
- Answered questions regarding products and services
Cashier
Loblaws
Lindsay, Ontario
08.2005 - 11.2005
- Greeted customers
- Rang through all customers items
- Ensuring the proper handling of all cash and credit card transactions throughout the days
Food and Beverage Server
Leung’s Restaurant
Fenelon Falls, Ontario
09.2002 - 08.2005
- Greeted and directed customers
- Answered multi-line telephone to answer questions and take order information
- General plate, beverage and wine services
- Presented Bills and accepted payment ensuring the proper handling of all cash and credit card transactions
- Cleared seating area and washed dishes
Education
High School Diploma -
Fenelon Falls Highschool
Fenelon Falls, Ontario01.2005
Skills
- Effective in supervised and unsupervised settings
- Positive interpersonal skills
- Strong organizational skills
- Strong focus and organization
- Strong customer service abilities
- Collaborative team player
- Open to continuous improvement
- Skilled at learning new concepts quickly while working well under pressure
- Excellent communication skills
- Skilled in keyboarding and email communication
- Skilled in software usage
Languages
English
Timeline
Customer Service Representative
Nordia/Bell
06.2012 - Current
Service Advisor
Midas Auto Service Centre
06.2008 - 11.2010
Inbound and Outbound Telephone Sales Representative
ICT Group Inc
11.2005 - 06.2008
Cashier
Loblaws
08.2005 - 11.2005
Food and Beverage Server
Leung’s Restaurant
09.2002 - 08.2005
High School Diploma -
Fenelon Falls Highschool