Parul Monga
Abbotsford
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Home Support Scheduler
Fraser Health Authority Fraser East Area
06.2023 - Current
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Assistant Sales Manager
Glentel Tbooth Wireless
04.2022 - 01.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Sales Associate
Glentel Tbooth Wireless
06.2021 - 03.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Administrative Assistant
Ki Naturals
07.2020 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Quality Control Inspector
Mattel Canada
01.2020 - 07.2020
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Basic Computer Skills Trainer
Monga Advertising
05.2017 - 08.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
BBA - Business
Yorkville University
Toronto, ON01.2022
High School Diploma -
SD High School
Chandigarh05.2018
No Degree - Science
St. Joseph’s Senior Secondary School
Chandigarh03.2016
Skills
- Attention to Detail
- Call Management
- Account Management
- Document Management
- Computer Skills
- Telephone Etiquette
- Documentation Proficiency
- Patient Scheduling
Languages
English
Full Professional
Timeline
Home Support Scheduler
Fraser Health Authority Fraser East Area
06.2023 - Current
Assistant Sales Manager
Glentel Tbooth Wireless
04.2022 - 01.2023
Sales Associate
Glentel Tbooth Wireless
06.2021 - 03.2022
Administrative Assistant
Ki Naturals
07.2020 - 02.2021
Quality Control Inspector
Mattel Canada
01.2020 - 07.2020
Basic Computer Skills Trainer
Monga Advertising
05.2017 - 08.2018
BBA - Business
Yorkville University
High School Diploma -
SD High School
No Degree - Science
St. Joseph’s Senior Secondary School
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