Mariah Rodrigues
Abbotsford
Summary
Professional with strong background in Operations Management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Bellevue Park Senior Living
01.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
Administrative Coordinator
Evergreen Baptist Campus Of Care
01.2020 - 01.2024
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Input patient files and records.
- Prepared for incoming admissions and admission documentation.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Aided HR in the investigations of employee instances.
Clinic Manager
Medimax Health Centre
06.2014 - 01.2020
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Improved patient satisfaction through effective communication and compassionate care.
Education
No Degree - Medical Office Assistant With Unit Clerk
Academy of Learning College
Langley04-2015
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Customer relations
- Workflow optimization
- Problem-solving
- Teamwork and collaboration
- Dependable and responsible
Languages
English
Timeline
Operations Supervisor
Bellevue Park Senior Living
01.2024 - Current
Administrative Coordinator
Evergreen Baptist Campus Of Care
01.2020 - 01.2024
Clinic Manager
Medimax Health Centre
06.2014 - 01.2020
No Degree - Medical Office Assistant With Unit Clerk
Academy of Learning College
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