Paramjot Singh
Calgary,AB
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Paragon Security, Shell, and State Bank of India, SBI. Excelled in resolving customer issues, boosting relationship building, and cash handling. Demonstrated exceptional conflict resolution and financial advising skills, ensuring regulatory compliance and fostering positive customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge
Paragon Security
09.2022 - 05.2024
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
Shell
12.2021 - 08.2022
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Experience Agent
State Bank of India, SBI
01.2021 - 08.2021
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
Education
Bussiness Management - Bussiness
Portage College
Calgary, AB05.2024
Skills
- Customer Relationship Building
- Drawer balancing
- Regulatory Compliance
- Financial Advising
- Account updating
- Cash Handling
- Hospitality and accommodation
- Cash counting
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Certified A, B, C cadet from Nation Cadet Corps.
Timeline
Concierge
Paragon Security
09.2022 - 05.2024
Customer Service Representative
Shell
12.2021 - 08.2022
Customer Experience Agent
State Bank of India, SBI
01.2021 - 08.2021
Certified A, B, C cadet from Nation Cadet Corps.
Bussiness Management - Bussiness
Portage College
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