Alana Smitten-barnett
Toronto,ON
Summary
To obtain a job/career where I can enhance my knowledge and utilize my skills to bring out the best of my potentials for the benefit of the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Paragon Security
06.2023 - 02.2025
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential hazards or suspicious activities.
- Assisted in implementing emergency procedures during incidents or alarms.
- Documented daily activities and incidents in detailed reports for management review.
Housekeeping Room Attendant
Rusell Hill Retirement
03.2021 - 05.2023
- Cleaned and sanitized resident rooms, ensuring adherence to health and safety standards.
- Managed laundry operations, including washing, folding, and distributing linens efficiently.
- Assisted in inventory management by tracking supplies and reporting shortages promptly.
- Provided exceptional customer service to residents, addressing concerns and requests effectively.
Call Center Representative
Teleperformance
07.2019 - 02.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction.
- Managed high call volumeswhile providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Team Member
McDonald's
04.2019 - 02.2021
- Facilitated efficient customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to streamline daily operations and enhance workflow efficiency.
- Implemented best practices for safety and sanitation, contributing to clean work environment.
Education
High School Diploma -
William Lyon Mackenzie
Toronto, ON06-2020
Skills
- Computer skills
- Dependable and responsible
- Flexible and adaptable
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- Licensed security guard
- first aid / cpr b -cpr c
- OHS
- WHMIS
- overdose detection and naloxone administration
- AODA
Timeline
Security Guard
Paragon Security
06.2023 - 02.2025
Housekeeping Room Attendant
Rusell Hill Retirement
03.2021 - 05.2023
Call Center Representative
Teleperformance
07.2019 - 02.2023
Team Member
McDonald's
04.2019 - 02.2021
High School Diploma -
William Lyon Mackenzie