Palwinder Kaur

• Answer calls from guests who want to book stays in hotel or answer any questions they may have

about the hotel location

• Maintain subject matter expertise about hotel locations, amenities, local attractions

• Process bookings and stay extensions for guests

• Take online payment for bookings

• Connect guests with other departments as necessary

• Overcome objections to booking stays that guests might have

• Complete job specific training programs and implement learnings

• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Cross-trained and provided backup support for organizational leadership.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promptly responded to inquiries and requests from prospective customers.

• Performed general housekeeping and cleaning tasks.
• Maintained work areas by cleaning and straightening for maximum productivity and safety.
• Prepared job sites by removing debris and setting up materials and tools.
• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.