Kimberly Leblanc
Brampton,ON
Summary
A recent Early Childhood Education graduate seeking a full-time, entry-level position where current knowledge of child development, inclusive curriculum planning, and effective communication is essential in order to encourage and support the development of young children.
Overview
6
6
years of professional experience
Work History
Hotel Reservations Representative
Cloud5
Brampton, ON
02.2023 - 08.2023
- Used active listening and problem solving skills to assist over 50 customers daily with hotel bookings, inquiries, and complaints
- Used verbal and written communication skills to accurately book hotel rooms, document special requests, and to communicate with customers, colleagues, and management
- Used organizational and time management skills to assist customers within time constraints
- Used several webpages and programs to book hotel rooms and to provide up to date information for over one thousand hotels worldwide
Customer Service Representative
InTouchCX Inc.
Brampton, ON
09.2022 - 01.2023
- Used active listening and problem solving skills to assist over 30 customers daily to place orders and to discuss any issues with current and past orders
- Used verbal and written communication skills to document lost packages, process returns, and to assist customers with their concerns
- Used time management skills to successfully assist customers within time constraints
- Used various computer programs to place orders, process returns, and begin lost package claims
Cable Repair Agent
SYKES
Brampton, ON
02.2021 - 09.2021
- Used active listening and problem solving skills to assist customers with troubleshooting and new cable box setups
- Used verbal and written communication skills to document cases and to communicate with customers, colleagues, and management
- Used organizational and time management skills to assist over 40 customers with their concerns within daily time constraints
Team Member
Tim Hortons
Brampton, ON
03.2017 - 08.2018
- Used active listening and problem solving skills within team settings in order to assist customers effectively
- Used verbal communication skills to effectively communicate with over 100 customers, colleagues, and management daily.
- Kept front of house and kitchen areas clean, neat, and orderly based on various requirements from head office
Education
Diploma - Early Childhood Education
Algonquin College
Ottawa, ON08.2021
Skills
- Knowledge of child development
- Ability to develop child directed lesson plans based on current interests and developmental levels
- Ability to use various observational and documentation techniques
- Ability to work in team settings
- Excellent problem solving skills
- Excellent organizational and time management skills
- Excellent verbal and written communication
- Computer literate
Additional Information
- In good standing with the College of Early Childhood Educators
- Valid Standard First Aid & CPR Level C
- Clear Vulnerable Sector Criminal Reference Check
- Current Vaccinations & TB Testing
Placement Experience
Virtual Placement 3, 04/2021
- Created several child-led, teacher directed curriculum plans for school-aged children based on the interests and needs of the children throughout various recordings
- Observed and documented the children through video in order to gain knowledge of their current interests, skills, and developmental levels
- Created and recorded music & movement and art activities based on the observations made of school-aged children engaged in play
Virtual Placement 2, 08/2021
- Created child-led, teacher directed curriculum plans for infants based on the interests and needs of the children
- Observed and documented the children through video in order to gain knowledge of their current interests, skills, and developmental levels
- Created a classroom layout based on videos provided that would provide a safe and inclusive environment for all children, regardless of skills, abilities, and developmental levels
PLASP Active, 05/2016 to 08/2016
- Assisted the teacher in supervising eight to ten preschool aged children
- Created and implemented child led, teacher directed curriculum plans based on the interests and needs of the children
- Observed and documented the children various times a day in order to gain knowledge of their current interests, skills, and developmental levels
- Kept the classroom clean, neat, and organized as outlined by the organization guidelines.
Timeline
Hotel Reservations Representative
Cloud5
02.2023 - 08.2023
Customer Service Representative
InTouchCX Inc.
09.2022 - 01.2023
Cable Repair Agent
SYKES
02.2021 - 09.2021
Team Member
Tim Hortons
03.2017 - 08.2018
Diploma - Early Childhood Education
Algonquin College
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