Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Miranda Richardson

Chipman,NB

Summary

Proven Customer Service Representative at Cloud5, adept in critical thinking and relationship building, enhanced customer loyalty through empathetic conflict resolution. Skilled in data entry, demonstrated excellence in managing high-stress situations, ensuring customer satisfaction and repeat business. Achieved efficient problem resolution, fostering positive outcomes for all parties involved.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Cloud5
10.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Babysitter

Family Members
04.2017 - 05.2017
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Education

High School Diploma -

Chipman Forest Avenue School
Chipman
06-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Assertiveness

Languages

English
Full Professional

Timeline

Customer Service Representative

Cloud5
10.2018 - Current

Babysitter

Family Members
04.2017 - 05.2017

High School Diploma -

Chipman Forest Avenue School
Miranda Richardson