PRATHYUSHA MOTHE
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Language
Work History
CUSTOMER SERVICE REPRESENTATIVE
Cloud5
1 2023 - Current
- Updated account information to maintain customer records
- Cross-trained and backed up other customer service managers
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Investigated and resolved accounting, service and delivery concerns
- Promptly responded to inquiries and requests from prospective customers
- Promoted available products and services to customers during service, account management, and order calls
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
CUSTOMER SERVICE ASSOCIATE
Candian Red Cross
10.2021 - 12.2022
- Updated account information to maintain customer records
- Recorded account information to open new customer accounts
- Investigated and resolved customer inquiries and complaints quickly
- Educated customers about billing, payment processing and support policies and procedure
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests for products, services, and company information.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Responded to customer calls and emails to answer questions about products and services
- Maintained a high level of product knowledge, providing accurate information to customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives
CUSTOMER SERVICE REPRESENTATIVE
Global Logic Technologies
05.2018 - 05.2021
- Responded to customer comments and questions via LiveChat during shifts
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Documented and detailed calls and complaints using call center's CRM database
- Responded to customer calls and emails to answer questions about products and services
- Addressed escalated customer service issues sent from sales and service teams to save
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelors of Engineering -
Jawaharlal Nehru Technological University
Hyderabda,IndiaSkills
Sales expertise
Timeline
CUSTOMER SERVICE ASSOCIATE
Candian Red Cross
10.2021 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Global Logic Technologies
05.2018 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
Cloud5
1 2023 - Current
Bachelors of Engineering -
Jawaharlal Nehru Technological University
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