PRATHYUSHA MOTHE
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
Language
Work History
CUSTOMER SERVICE REPRESENTATIVE
Cloud5
1 2023 - Current
- Updated account information to maintain customer records
- Cross-trained and backed up other customer service managers
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Investigated and resolved accounting, service and delivery concerns
- Promptly responded to inquiries and requests from prospective customers
- Promoted available products and services to customers during service, account management, and order calls
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
CUSTOMER SERVICE ASSOCIATE
Candian Red Cross
10.2021 - 12.2022
- Updated account information to maintain customer records
- Recorded account information to open new customer accounts
- Investigated and resolved customer inquiries and complaints quickly
- Educated customers about billing, payment processing and support policies and procedure
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests for products, services, and company information.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Responded to customer calls and emails to answer questions about products and services
- Maintained a high level of product knowledge, providing accurate information to customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives
CUSTOMER SERVICE REPRESENTATIVE
Global Logic Technologies
05.2018 - 05.2021
- Responded to customer comments and questions via LiveChat during shifts
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Documented and detailed calls and complaints using call center's CRM database
- Responded to customer calls and emails to answer questions about products and services
- Addressed escalated customer service issues sent from sales and service teams to save
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelors of Engineering -
Jawaharlal Nehru Technological University
Hyderabda,IndiaSkills
Sales expertise
Complaint resolution
Report preparation
Customer Service
Verbal Communication
Customer Service and Assistance
MS Office Proficiency
MS Excel Proficiency
Timeline
CUSTOMER SERVICE ASSOCIATE
Candian Red Cross
10.2021 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
Global Logic Technologies
05.2018 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
Cloud5
1 2023 - Current
Bachelors of Engineering -
Jawaharlal Nehru Technological University