Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Intern
Palkpreet Kaur

Palkpreet Kaur

Surrey,BC

Summary

Proven multitasker and exceptional communicator, I excelled at Dhaliwal's Lounge by enhancing customer satisfaction and streamlining operations. Skilled in POS systems and guest engagement, I significantly contributed to a collaborative and efficient work environment. My ability to handle high-stress situations and resolve conflicts with empathy has consistently improved customer loyalty and workplace productivity.

Overview

2
2
years of professional experience

Work History

Server, Bartender and Supervisor

Dhaliwal's Lounge
05.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Security Guard

Guardteck Security
01.2023 - 07.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority..
  • Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Education

Associate of Arts - Psychology

LaSalle College
Vancouver, BC
06.2024

Skills

  • Strong Work Ethic
  • Guest Engagement
  • Exceptional customer service
  • Multitasking
  • Computer Skills
  • Organizational Skills
  • Adaptability and Flexibility
  • Hospitality best practices

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Security Guard

Guardteck Security
01.2023 - 07.2023

Server, Bartender and Supervisor

Dhaliwal's Lounge
05.2022 - Current

Associate of Arts - Psychology

LaSalle College

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Palkpreet Kaur