Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Alexandra Cooke

Calgary,AB

Summary

Providing fast, high-quality customer service to guests in restaurant settings, I believe that I would be a reliable and motivated addition to your team. I am an adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server/Bartender/Supervisor

Kilkenny Irish Pub
11.2019 - 08.2024
  • Demonstrated strong multitasking skills by managing 10-15 tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Server/Bartender

Original Joes
02.2018 - 05.2019
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Administrative Support Clerk I

AHS South Health Campus
04.2014 - 07.2018
  • Wayfinder – Provides directions and information for 12 Medical Outpatient clinics.
  • Completed data entry tasks with accuracy and efficiency.
  • Reduced errors in data entry by creating and maintaining a comprehensive filing system.

Server/Hostess

Boston Pizza
11.2013 - 02.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Hostess

Amici Italian Grill and Lounge
08.2012 - 02.2013
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Seated patrons based on guest preferences and seating availability.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

William Aberhart High School
Calgary, AB
2015

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Staff Training

Certification

ProServe 2021-2026

Volunteer Experience

  • Stage Makeup Artist for Big Rock Singers
  • Organized product and worked as a cashier at the 'The Ski Sale' for 7 years
  • Organized Events for Girl Guides/Brownies/Sparks
  • Fundraising experiences
  • Organized fundraising detail to attend 100th Anniversary of Girl Guides of Canada in Ottawa
  • Successfully Raised funds for two sailing trips to West Coast (sales, movie nights, sold products at sports events, poinsettia sales)

References

Available on request

Timeline

Server/Bartender/Supervisor

Kilkenny Irish Pub
11.2019 - 08.2024

Server/Bartender

Original Joes
02.2018 - 05.2019

Administrative Support Clerk I

AHS South Health Campus
04.2014 - 07.2018

Server/Hostess

Boston Pizza
11.2013 - 02.2018

Hostess

Amici Italian Grill and Lounge
08.2012 - 02.2013

High School Diploma -

William Aberhart High School

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Alexandra Cooke