Alexandra Cooke
Calgary,AB
Summary
Providing fast, high-quality customer service to guests in restaurant settings, I believe that I would be a reliable and motivated addition to your team. I am an adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender/Supervisor
Kilkenny Irish Pub
2019.11 - 2024.08
- Demonstrated strong multitasking skills by managing 10-15 tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server/Bartender
Original Joes
2018.02 - 2019.05
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Administrative Support Clerk I
AHS South Health Campus
2014.04 - 2018.07
- Wayfinder – Provides directions and information for 12 Medical Outpatient clinics.
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data entry by creating and maintaining a comprehensive filing system.
Server/Hostess
Boston Pizza
2013.11 - 2018.02
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostess
Amici Italian Grill and Lounge
2012.08 - 2013.02
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Seated patrons based on guest preferences and seating availability.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
William Aberhart High School
Calgary, AB2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Strong multitasking
- Liquor, beer, and wine knowledge
- Staff Training
Certification
ProServe 2021-2026
Volunteer Experience
- Stage Makeup Artist for Big Rock Singers
- Organized product and worked as a cashier at the 'The Ski Sale' for 7 years
- Organized Events for Girl Guides/Brownies/Sparks
- Fundraising experiences
- Organized fundraising detail to attend 100th Anniversary of Girl Guides of Canada in Ottawa
- Successfully Raised funds for two sailing trips to West Coast (sales, movie nights, sold products at sports events, poinsettia sales)
References
Available on request
Timeline
Server/Bartender/Supervisor
Kilkenny Irish Pub
2019.11 - 2024.08
Server/Bartender
Original Joes
2018.02 - 2019.05
Administrative Support Clerk I
AHS South Health Campus
2014.04 - 2018.07
Server/Hostess
Boston Pizza
2013.11 - 2018.02
Hostess
Amici Italian Grill and Lounge
2012.08 - 2013.02
High School Diploma -
William Aberhart High School
ProServe 2021-2026
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