ONYINYE CHINWE KADE
Calgary,AB
Summary
Passionate and driven Human resource professional with over one-decade multi-level cognate experience and skills spanning HR Strategy & planning, Talent development and acquisition, Performance Improvement, Leadership development, Career Management, Project management, Stakeholder management, change management, learning management and execution. Uses amassed experience in implementing developmental frameworks that enable the growth of skilled workers, encouraging attainment of individual objectives and the organizational strategy.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Learning & Talent Development Manager
HEIRS HOLDINGS GROUP
12.2021 - 08.2022
- Led design, setup, and management of Heirs Holdings Corporate Academy (Heirs Academy),
- Led content design/development and group-wide rollout of Heirs Academy multi-level schools – Leadership School, Management School, School of Health Care Management, School of Hospitality Management, Energy School, and Digital Capabilities School
- Designed and curated content for Heirs Holdings Professional Programme focused on leadership and succession development.
- Designed Learning strategy to shore up performance gaps whilst entrenching future forward capabilities of 410 staff in Heirs Holdings group.
- Supported implementation of Heirs Holdings Group Integrated Talent Management Strategy.
Dean
FIRSTBANK LIMITED
- Development and implementation of talent development interventions for 662 high potential staff accounting for 10% of total workforce in line with FirstBank’s Talent Management strategy to ensure retention and talent engagement
- Design and implementation of bespoke management Transition level interventions to prepare 329 newly promoted employees for uptake of higher responsibilities and leadership positions
- Recruited, hired and trained academic faculty and staff members.
- Anchored implementation of Culture transformation project outcomes geared towards entrenching desired bank-wide culture, core values and behaviour.
- Designed and implemented various Technology talent resource pool programmes resulting in pool of 35 undergraduate interns and 212 viable experienced hires to join FirstBank.
- Designed and implemented Employee health and Wellness programmes consisting quarterly seminars on health and lifestyle, fitness & exercise remote sessions and targeted wellness blogs.
- Brokered strategic alliances and partnerships with best-in-class Global and Professional Institutions to acquire necessary accreditations and certifications for selected Faculty programmes/courses
- Designed and revamped FirstBank's Internal Faculty Pool to deliver high standard cost-effective learning programmes. This resulted in cost savings of about N12million ($23,437CAD) in 2021.
- Partnered with third party global learning platforms such as LinkedIn learning to provide self-paced learning with clear measurement metrics and dashboard reports
- Implemented initiatives to drive curriculum quality and target learning outcomes
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Career Development Executive
FIRSTBANK LIMITED
- Coordinated and managed FirstBank’s Coaching & Mentoring scheme
- Supported HR Business Partners in identifying High potential internal talents and categorizing them into different talent pools
- Participated in development and implementation of Talent Management framework
- Reviewed and implemented policies and procedures for FirstBank’s career management framework
- Reviewed career development plans of staff to ensure development and training programmes are supportive of individual career plans and Bank’s objectives
- Implementation and management of FirstBank’s Succession planning framework
- Designed and developed Career paths, tracks, and progression plan for staff
- Implemented structured planned deployment programme for staff to ensure development of diverse skills and competency
- Launched various career development initiatives including leadership/mentoring workshops, career counselling workshops/courses to drive staff engagement up by 32% in quarterly internal surveys.
- Coordinated and managed FirstBank's Onboarding process which includes First-day orientation programme and formal corporate induction session for all new hires
- Facilitated Buddy relationships for new hires to ensure seamless integration in to FirstBank as well as evaluation and review of onboarding experience
- Planned and launched Student Mentoring framework for Interns to support FirstBank's Employer of Choice objective.
Human Resources Officer
FIRSTBANK LIMITED
- Provided support in daily functions of FirstBank Human Resource (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices
- Ensured payments of staff welfare allowances and benefits that support employee wellness
- Worked with Human Resources Employee relations team to facilitate staff dispute resolution, policy development, review and interpretation as well as labour/trade union relations to ensure reduction in staff complaints and drive engagement levels.
- Managed incidence investigations, organization of disciplinary committee meetings and communication/ implementation of outcomes
- Deployed campaigns such as "JERK Behaviour Campaign" focused on communicating policies and driving organizational core values.
- Handled Internal and external job postings, organized interviews and handled background checks
- Processed & Reviewed staff welfare loan applications
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations
Customer Service Officer
FIRSTBANK LIMITED
- Directly worked with walk-in branch customers to provide solutions to enquiries specifically on electronic transaction platforms, ATM card issuance and dispute errors resolution
- Effectively built, managed, and maintained customer relationships
- Handled Account opening processes ensuring that required documentation are properly collated and due address verifications carried out.
- Oversaw achievement and maintenance of agreed customer service levels and standards while ensuring all requests are treated and closed
- Interfaced with internal and external customers to ensure smooth running of operations within Branch
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
Education
Masters - Industrial and Labour Relations
University of Lagos
Nigeria2013
B.Sc. - Electronics and Computer Engineering
Lagos State University
Nigeria2005
Skills
- Able to address complex issues
- Flexible and Adaptable
- Sound judgement, creativity, and innovation
- Able to challenge and influence others
- Strong ability to build effective working relationships and work collaboratively
- Organization and Time Management
Accomplishments
- Achieved 37% reduction in cost of head hunts for Executive roles following identification and development of High potential talents through talent development programmes
- Institutionalized knowledge sharing via an Internal Faculty Framework with circa $1.7million savings in 2 years.
- Successful onboarding of 35 Tech interns from first wave of Tech Talent internship programme
- Coordinated and seamlessly managed six (6) Graduate Trainee Entry level programmes successfully onboarding about 1200 trainees altogether with record cost savings.
- Re-Accreditation of FirstAcademy Foundation School by the Chartered Institute of Bankers, plus unprecedented exemptions for CIBN Intermediate Professional Level
Certification
Certified Action Learning coach, World Institute for Action Learning(WIAL)
PROSCI Certified Change Practitioner
Associate, Chartered Institute of Personnel Management (ACIPMN) - 2015
Timeline
Learning & Talent Development Manager
HEIRS HOLDINGS GROUP
12.2021 - 08.2022
Dean
FIRSTBANK LIMITED
Career Development Executive
FIRSTBANK LIMITED
Human Resources Officer
FIRSTBANK LIMITED
Customer Service Officer
FIRSTBANK LIMITED
Masters - Industrial and Labour Relations
University of Lagos
B.Sc. - Electronics and Computer Engineering
Lagos State University
Certified Action Learning coach, World Institute for Action Learning(WIAL)
PROSCI Certified Change Practitioner
Associate, Chartered Institute of Personnel Management (ACIPMN) - 2015
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