KENE NKOLIKA NWAMAKA
Victoria Garden City
Summary
Highly motivated and detail-oriented professional with experience in maximizing customer satisfaction by implementing strategies for improvements and leveraging on refined skills for quality output.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Executive (Freelance)
Heirs Insurance Group
08.2023 - Current
- Policy renewal and insurance claims filings
- Achieving sales goals and service targets by cultivating and securing new customer relationships.
- Researching sales opportunities and possible leads to exceed sales goals and increase profits.
Administrative/HR Officer
BlackCountry Africa Limited Construction Company
01.2020 - 07.2023
- Supervised day-to-day operations of the administration
- Collaborated with other departments for effective management of the company
- Performed data entry with designated software
- Carried out recruiting processes for new employees
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
Head, Corporate Marketing
Globaltake International Platform Limited
03.2016 - 07.2019
- Facilitated awareness for new brands by promoting their services and products on established platforms
- Consistently marketed for clients to generate sales increase
- Supervised the hiring processes in the department.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales Personnel
AA Rescue Limited
02.2014 - 02.2016
- Developed and maintained excellent client relationship with existing and potential clients
- Identified and evaluated specific new profitable business opportunities which resulted in a 25% increase in our business
- Developed specific plans to ensure revenue growth in all company's services with about 60% growth
Customer Care Representative
MTN Nigeria Limited
08.2011 - 12.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Administrative Officer (NYSC Associate)
Research & Marketing Services Ltd
03.2009 - 02.2010
- Performed data entry
- Participated in the recruiting process.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Education
Psychology BSc -
Nnamdi Azikiwe University Awka
09.2008
Skills
- MS-Office
- Communication
- Organization
- Relationship Building
- Time Management
- Customer Service
Certification
- Chartered Institute of Personnel Management (CIPM), 2023
- Human Resources, Kendor Consult, 2021
- Customer Care Service Professional (CCSP), 2011
- Certificate Course in Computer Universal Mandatory Information Technology, 2007
Languages
Timeline
Sales Executive (Freelance)
Heirs Insurance Group
08.2023 - Current
Administrative/HR Officer
BlackCountry Africa Limited Construction Company
01.2020 - 07.2023
Head, Corporate Marketing
Globaltake International Platform Limited
03.2016 - 07.2019
Sales Personnel
AA Rescue Limited
02.2014 - 02.2016
Customer Care Representative
MTN Nigeria Limited
08.2011 - 12.2013
Administrative Officer (NYSC Associate)
Research & Marketing Services Ltd
03.2009 - 02.2010
Psychology BSc -
Nnamdi Azikiwe University Awka
- Chartered Institute of Personnel Management (CIPM), 2023
- Human Resources, Kendor Consult, 2021
- Customer Care Service Professional (CCSP), 2011
- Certificate Course in Computer Universal Mandatory Information Technology, 2007
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