OLUMUYIWA GIWA
SaintJohn,Canada
Summary
Result-oriented and dependable professional, driven by the desire to be a solution provider. Enthusiastically, leveraging fostered relationships built on trust with clients and stakeholders.
Overview
9
9
years of professional experience
Work History
TAXPAYER SERVICES AGENT
Canada Revenue Agency
05.2021 - Current
- Resolved Taxpayers' enquiries over the phone
- Provided guidance on Benefits and Credits enquiries
- Resolved enquiries related to Registered Plans (TFSA, RRSP, RESP, RDSP, RRIF, etc.)
- Provided explanations related to initial tax returns & reassessments.
LICENSED INSURANCE ADVISOR
TD Insurance
10.2020 - 05.2021
- Resolved customer inquiries & complaints regarding existing and new policies
- Provided advisory functions to clients over the phone.
AREA SALES MANAGER
British American Tobacco
10.2019 - 07.2020
- Resolved customer complaints regarding sales and service
- Monitored customer preferences to determine the focus of sales efforts
- Directed and coordinated activities involving sales & distribution of manufactured products, and other subjects of sale
- Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business
- Lead my team(s) to drive the trade, marketing, and distribution agenda of the region.
RELIEF TRADE REPRESENTATIVE
British American Tobacco
06.2019 - 09.2019
- Managed Rural Wholesale NPI (New Product Innovation) activities which translated into 37% volume growth between June and July 2019
- Improved sales volumes by 7% vs past period in acting capacity as Area Sales Manager, Mushin, Lagos
- Ended declining volume trends by achieving and surpassing July 2019 targets
- Managed rural wholesale marketing and distribution activities
- Designed expansion strategies for Key Accounts and modern retail business
- Provided support for trade, marketing, and distribution team in the region.
KEY ACCOUNT EXECUTIVE
British American Tobacco
01.2017 - 05.2019
- Influenced customers purchase of premium products from a target of 80% to 92% in 2017, and 96% in 2018
- Deployed strategies that led to a 70% decline in out-of-stock situations in hypermarkets in Lagos, Nigeria
- Negotiated early accounts reconciliations with select key accounts, which translated into prompt receivables collection
- Monitored market conditions, product innovations, and competitors' products, prices, and sales
- Executed brand activation at key accounts by recruiting well-trained Brand Ambassadors which resulted in a 7% conversion of competition consumers
- Negotiated with customers to improve product exposure, such as shelf positioning.
TRADE MARKETING REPRESENTATIVE
British American Tobacco
10.2014 - 12.2016
- Monitored market conditions, product innovations, and competitors' products, prices, and sales
- Achieved 14.5% growth in sales volumes in the territory in 2015 and 2016
- Developed and launched strategies that led to the achievement of 176% of NPI (New Product Innovation) targets in 2015
- Communicated price changes to customers, without recording any volume losses in 2016.
Education
Acoounting I -
New Brunswick Community College
NB, Canada12.2022
Bachelor of Science in Business Administration (Marketing) -
AHMADU BELLO UNIVERSITY
Kaduna, NG12.2001
Skills
- MS Power Point
- MS Word
- MS Excel
- Key Account Management
- Data Entry
- Relationship Management
- Inventory Management
- Communication Skills
- Analytical Skills
Additional Information
Good communication and relationship management skills., Possession of sales and marketing skills., Good analytical, planning, execution skills., Good reporting skills., Knowledge of computers and MS Office., Ability function effectively within teams.
Highest Education
Bachelor's Degree
Languages
English
Full Professional
Timeline
TAXPAYER SERVICES AGENT
Canada Revenue Agency
05.2021 - Current
LICENSED INSURANCE ADVISOR
TD Insurance
10.2020 - 05.2021
AREA SALES MANAGER
British American Tobacco
10.2019 - 07.2020
RELIEF TRADE REPRESENTATIVE
British American Tobacco
06.2019 - 09.2019
KEY ACCOUNT EXECUTIVE
British American Tobacco
01.2017 - 05.2019
TRADE MARKETING REPRESENTATIVE
British American Tobacco
10.2014 - 12.2016
Acoounting I -
New Brunswick Community College
Bachelor of Science in Business Administration (Marketing) -
AHMADU BELLO UNIVERSITY