Overview
Work History
Education
Skills
Timeline
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Olivia Zappia

Waterloo,Ontario

Overview

3
3
years of professional experience

Work History

Client Advisor

Ted Baker
06.2023 - 10.2023
    • Drove significant revenue growth by consistently exceeding sales targets and quotas
    • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
    • Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.

Front-of-House Associate

Vivo Pasta & Pizza
06.2023 - 09.2023
    • Served food and beverages promptly with focused attention to customer needs.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Kitchen & Service Associate

EURO CAFE
09.2021 - 09.2022
  • Demonstrated expertise in providing exceptional customer service and support to promote corporate sales and achieve targets
  • Adapted quickly to changing priorities and customer demands, ensuring efficient order processing and resolution of escalations
  • Orchestrated multiple tasks efficiently in a fast-paced environment, maintaining high service quality.

Cashier

SPORTCHEK
06.2021 - 09.2021
  • Conducted sales transactions, including cash, check, and credit card processing, to support corporate sales goals
  • Arranged and maintained merchandise displays to enhance the customer experience and increase sales
  • Provided product recommendations and promoted additional items to drive revenue growth.

Crew Member

DAIRY QUEEN
01.2021 - 06.2021
  • Delivered excellent customer service by addressing customer needs and ensuring quality expectations were met
  • Collaborated effectively with team members to expedite order fulfillment and maintain a clean food preparation area
  • Maintained cleanliness and sanitation of food preparation area, equipment, and utensils to meet regulatory standards.

Education

Bachelor of Arts - Psychology

WILFRED LAURIER UNIVERSITY
Waterloo, ON
06.2026

High School Diploma -

LORETTO ABBEY CATHOLIC SECONDARY SCHOOL
Toronto, ON
06.2022

Skills

  • Smart Serve Ontario Certified - May 2023

Timeline

Client Advisor

Ted Baker
06.2023 - 10.2023

Front-of-House Associate

Vivo Pasta & Pizza
06.2023 - 09.2023

Kitchen & Service Associate

EURO CAFE
09.2021 - 09.2022

Cashier

SPORTCHEK
06.2021 - 09.2021

Crew Member

DAIRY QUEEN
01.2021 - 06.2021

Bachelor of Arts - Psychology

WILFRED LAURIER UNIVERSITY

High School Diploma -

LORETTO ABBEY CATHOLIC SECONDARY SCHOOL

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Olivia Zappia