Olivia Zappia
Waterloo,Ontario
Overview
3
3
years of professional experience
Work History
Client Advisor
Ted Baker
06.2023 - 10.2023
- Drove significant revenue growth by consistently exceeding sales targets and quotas
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
Front-of-House Associate
Vivo Pasta & Pizza
06.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Kitchen & Service Associate
EURO CAFE
09.2021 - 09.2022
- Demonstrated expertise in providing exceptional customer service and support to promote corporate sales and achieve targets
- Adapted quickly to changing priorities and customer demands, ensuring efficient order processing and resolution of escalations
- Orchestrated multiple tasks efficiently in a fast-paced environment, maintaining high service quality.
Cashier
SPORTCHEK
06.2021 - 09.2021
- Conducted sales transactions, including cash, check, and credit card processing, to support corporate sales goals
- Arranged and maintained merchandise displays to enhance the customer experience and increase sales
- Provided product recommendations and promoted additional items to drive revenue growth.
Crew Member
DAIRY QUEEN
01.2021 - 06.2021
- Delivered excellent customer service by addressing customer needs and ensuring quality expectations were met
- Collaborated effectively with team members to expedite order fulfillment and maintain a clean food preparation area
- Maintained cleanliness and sanitation of food preparation area, equipment, and utensils to meet regulatory standards.
Education
Bachelor of Arts - Psychology
WILFRED LAURIER UNIVERSITY
Waterloo, ON06.2026
High School Diploma -
LORETTO ABBEY CATHOLIC SECONDARY SCHOOL
Toronto, ON06.2022
Skills
- Smart Serve Ontario Certified - May 2023
Timeline
Client Advisor
Ted Baker
06.2023 - 10.2023
Front-of-House Associate
Vivo Pasta & Pizza
06.2023 - 09.2023
Kitchen & Service Associate
EURO CAFE
09.2021 - 09.2022
Cashier
SPORTCHEK
06.2021 - 09.2021
Crew Member
DAIRY QUEEN
01.2021 - 06.2021
Bachelor of Arts - Psychology
WILFRED LAURIER UNIVERSITY
High School Diploma -
LORETTO ABBEY CATHOLIC SECONDARY SCHOOL