Ofilya Silver-Lanuza
Toronto,CA
Summary
Motivated professional with successful experience in customer service and sales. Experienced in handling inventory, merchandising, and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience.
Overview
4
4
years of professional experience
Work History
Store Associate
Tails & Scales
2024.07 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained plants to keep them strong and healthy, appealing to consumers.
- Responsibilities included watering, repotting, fertilizing, and packing orders.
Seasonal Retail Associate
Ripley's Aquarium of Canada
2023.06 - 2023.10
- Greeted and assisted customers in a friendly and professional manner
- Processed sales transactions accurately and efficiently using POS software
- Provided product information, answered questions, and offered recommendations based on customer needs
- Stocked and organized merchandise throughout the store and warehouse
- Trained new employees on POS software, stocking, and customer interaction.
Personal Shopper
Loblaws
2021.12 - 2022.03
- Maintained high satisfaction ratings by efficiently completing orders
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient routes
- Served customers with knowledgeable, friendly support
- Completed order requirements and service expectations quickly yet accurately
- Fulfilled orders using the inventory management system
- Corrected discrepancies in the inventory management system to improve overall accuracy
- Sorted completed orders in labeled, temperature-appropriate storage pending customer pick-up.
Babysitting
Self-Employed
2020.09 - 2021.08
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Provided supervision for disabled children
- Engaged with children to build positive relationships with them and their families
- Created a safe environment for children to thrive in.
Education
Diploma in Acting for Film, TV, and Theater -
Toronto Film School
Toronto, ON01.2023
Event Planning Certificate, Certificate in Wedding Planning, Certificate in Destination Weddings - undefined
Wedding Planners Institution of Canada
01.2021
Skills
- Communication
- Time Management
- Customer Service
- Productivity
- Creativity
- Product display
Timeline
Store Associate
Tails & Scales
2024.07 - Current
Seasonal Retail Associate
Ripley's Aquarium of Canada
2023.06 - 2023.10
Personal Shopper
Loblaws
2021.12 - 2022.03
Babysitting
Self-Employed
2020.09 - 2021.08
Diploma in Acting for Film, TV, and Theater -
Toronto Film School
Event Planning Certificate, Certificate in Wedding Planning, Certificate in Destination Weddings - undefined
Wedding Planners Institution of Canada
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