Coco Ng
Toronto,Ontario
Summary
Detail-oriented and customer-focused professional with experience in retail and financial services environments. Skilled in handling high-volume client inquiries, resolving issues efficiently, and maintaining accurate records. Seeking an opportunity in customer service, administrative, or financial services roles to leverage client support experience and contribute to team success.
Overview
5
5
years of professional experience
Work History
Store Associate
UNIQLO Canada
Toronto, Canada
06.2024 - Current
- Facilitated daily customer interactions through in-store communication, enhancing positive and efficient service experience
- Delivered high-quality customer support by addressing inquiries, sharing product information, and resolving issues in fast-paced environment
- Coordinated with team members to streamline store operations and uphold service standards
- Demonstrated multitasking skills by balancing customer service, inventory organization, and operational tasks
Customer Service Representative
AXA Hong Kong
Hong Kong, HK
02.2023 - 08.2023
- Handled client inquiries regarding insurance policies and documentation, ensuring clear communication and resolution
- Coordinated with internal teams to process client information accurately and promptly, enhancing overall service delivery
- Managed administrative tasks, including email correspondence and data entry, to maintain organized records
- Maintained confidentiality and accuracy when handling sensitive client data
Customer Service Associate
Swire Properties Management Limited.
Hong Kong, HK
08.2021 - 09.2022
- Consistently surpassed customer expectations by resolving 70 - 90 concerns daily, leading to a 95% customer satisfaction rating
- Managed calls to ensure safety and satisfaction, addressing inquiries and resolving requests and complaints efficiently
- Coordinated large-scale event with 100,000 attendees, managing crowd control and material distribution to enhance marketing campaign's effectiveness
Education
Bachelor of Business Administration - Global Business and Marketing
Hong Kong Metropolitan University
Hong Kong09-2023
Skills
- Customer support
- POS systems
- Interpersonal skills
- Interpersonal communication
- Communication proficiency
- Retail marketing
- Product merchandising
- WordPress
- Canva
- Presentation delivery
- Customer engagement
- Cantonese
- English
- Communication proficiency
- Time optimization
- POS systems
- Friendly and helpful
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Timeline
Store Associate
UNIQLO Canada
06.2024 - Current
Customer Service Representative
AXA Hong Kong
02.2023 - 08.2023
Customer Service Associate
Swire Properties Management Limited.
08.2021 - 09.2022
Bachelor of Business Administration - Global Business and Marketing
Hong Kong Metropolitan University