ISRAEL A MORAN MALTEZ
San Mateo,CA
Summary
Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Store Associate
In & Out Burger
12.2022 - Current
- Handled about 100 cash register operations accurately, balancing drawers at the end of each shift.
- Participated in training daily sessions to stay updated on product information and company policies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in reducing kitchen waste through careful portion control measures.
Relationship Banker
Bank of America, NA
09.2020 - 11.2022
- Assisted customers in opening about 4 accounts a day, ensuring a smooth onboarding experience and high satisfaction levels.
- Monitored daily cash transactions at the branch, reconciling discrepancies promptly for accurate record-keeping purposes.
- Provided support during audits by preparing necessary documentation and addressing queries from auditors effectively.
- Processed loan applications accurately and promptly, contributing to increased client satisfaction levels.
- Strengthened customer relationships by providing personalized financial advice and identifying suitable banking products.
- Contributed to successful branch operations by maintaining a well-organized and efficient working environment.
- Adhered strictly to regulatory guidelines when processing transactions or advising customers on financial matters, mitigating potential risks for both parties involved.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Verified customer identity and reviewed documentation for accuracy.
- Managed incoming calls and emails, providing prompt and accurate information to clients about products and services.
Customer Service Representative
Bank of America, NA
09.2019 - 08.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
Education
High School Diploma -
VILLA LIBERTAD
Managua, NICARAGUA12.2018
Skills
- Relationship building and management
- Customer Service-Oriented
- Financial Services
- Cross-Selling Products
- Customer Support
- Payment Processing
- Customer Focus
- System Documentation
- Client Relations
- Service Recommendations
- Sales Strategies
- Order Processing
- Attention to detail focus
- Team collaboration
- Store cleanliness maintenance
- Cash register operation
- Patience and empathy demonstration
- Computer literacy fundamentals
- Team leadership
- Stock replenishment efficiency
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
In & Out Burger
12.2022 - Current
Relationship Banker
Bank of America, NA
09.2020 - 11.2022
Customer Service Representative
Bank of America, NA
09.2019 - 08.2020
High School Diploma -
VILLA LIBERTAD
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