Summary
Overview
Work History
Education
Skills
Languages
Martial arts, skilled 2+ years in MMA and Self Defence
Timeline
Generic

Napoleon Balan

Toronto,Ontario

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and managing merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

6
6
years of professional experience

Work History

Store Associate

The Home Depot Canada
05.2021 - Current
  • Regularly verified and secured large cash transactions
  • Frequently loaded heavy items over 100kg into customers vehicles multiple times a day
  • Completing unsupervised daily duties, such as inventory checks and stock maintenance
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Worked with loss prevention in monitoring shopper behavior.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Crew Member

Burger King
03.2018 - 08.2018
  • Taking quick and concise action to assemble orders
  • Maintaining a clean and respectable environment in the kitchen, counter, dining area and yard
  • Cultivate customer relationships and promoting a positive working environment for all.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.

Education

Associate of Applied Science - Natural Resources And Environmental Technology

Centennial College
Scarborough, Ontario
04.2026

Skills

  • Adaptable, intuitive, and quick to learn
  • Analytical as well as Physically Fit
  • Customer Service
  • Team Collaboration
  • Inventory Management
  • Loss Prevention
  • Excellent Written and Verbal Communication

Languages

English
Native or Bilingual

Martial arts, skilled 2+ years in MMA and Self Defence

Able to assess escalating situations and de-escalate and stop them in the most appropriate and safe way for everyone.

Timeline

Store Associate

The Home Depot Canada
05.2021 - Current

Crew Member

Burger King
03.2018 - 08.2018

Associate of Applied Science - Natural Resources And Environmental Technology

Centennial College

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Napoleon Balan