Nour Assem
Toronto
Summary
An effective bilingual professional with proven experience in customer service, community and stakeholder engagement, and public administration, I bring a strong commitment to excellence and integrity in every role. Motivated and dedicated, I aim to make meaningful contributions through compassion, respect, and professionalism. With a solid background in legal documentation, recordkeeping, and administrative processes, I excel at improving efficiency, ensuring compliance, and fostering positive, collaborative work environments while consistently delivering high-quality results.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Deputy Registrar
Immigration & Refugees Board of Canada
02.2025 - Current
- Co-manage administrative and operational functions of the Task Force for Less Complex Claims.
- Supervise staff, ensure compliance with procedures, and support implementation of new policies.
Bilingual Registry Officer
Immigration & Refugees Board of Canada
08.2024 - Current
- Manage and process 50+ daily case assignments for files processed under the Less Complex Stream of the Refugee Protection Division.
- Act as primary contact for counsel and claimants, ensuring deadlines and client communications are met.
Registry Support Officer
Immigration & Refugees Board of Canada
04.2024 - 07.2024
- Trained and coached the Records & Mail team to improve service quality and consistency.
- Monitored case processing for compliance with IRB standards and timelines.
Portal Officer
Immigration & Refugees Board of Canada
02.2023 - 03.2024
- Onboarded 1,000+ counsels and maintained accurate, up-to-date profiles in the database
- Managed inquiries and projects for the MyCase Portal, the IRB’s case administration platform.
Bilingual Registry Support Assistant
Immigration & Refugees Board of Canada
01.2022 - 02.2023
- Digitally inputted case documents, organized files, and directed claimant/counsel concerns.
- Maintained accuracy and timeliness in high-volume caseload processing.
Student Success Advisor
Keypath Education
10.2020 - 03.2021
- Provided coaching support via phone to help undergraduate and graduate level students achieve their educational goals.
- Analyzed data to examine retention trends, registration reports and forecasting of 350+ students.
Service Desk Analyst
YM Inc.
07.2021 - 12.2024
- Reviewed weekly polling weekend report to ensure stores’ sales reach the head office.
Communications Specialist
YM Inc.
08.2019 - 10.2020
- Developed bilingual (English & French) instructional materials to communicate company policies, procedures, and projects.
- Collaborated with cross-functional teams to ensure alignment with organizational initiatives and brand objectives.
E-commerce Representative
YM Inc.
07.2019 - 08.2019
- Delivered bilingual (English & French) online customer support via the Gorgias helpdesk.
- Developed training materials to streamline departmental policies and protocols.
Part-time Sales Associate
Winners
05.2017 - 06.2019
- Provided customer support for purchase-related inquiries with professionalism and efficiency.
- Maintained an organized sales floor and assisted with visual merchandising to enhance the customer experience.
Summer Camp Counsellor
University of Toronto
05.2018 - 08.2018
- Collaborated with camp coordinator and counsellors to design creative educational and recreational lesson plans to offer an authentic French learning experience for campers ranging in ages from 7-13.
- Acted as liaison between campers, parents, and the administration to maintain a safe, pleasant, and professional environment.
Child Care Support
Education
Graduate Diploma - Immigration & Citizenship Law
Queen’s University
08.2025
Honours Bachelor of Arts with Distinction - Political Science, Teaching and Learning French as a Second Language
University of Toronto
06.2019
Ontario Bilingual Secondary School Diploma - undefined
École Secondaire Jeunes Sans Frontières
06.2015
Skills
- Cross-cultural Communication
- Teamwork & Cooperation
- Organized and motivated
- Efficient and effective
- Creativity
- Emotional Intelligence
- Microsoft: Outlook, Word, Excel, SharePoint (Advanced)
- Maintaining documents and records
- Customer service
- Effective management
- Strong leadership
- Records management
Community Service
World Unite, Child Care Support, Zanzibar, 2025-08, Volunteered with a local non-profit to teach English as a Second language to Costa Rican youths.
LANGUAGES
French
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Fundamentals of Information Management, Canada School of Public Service - Jan 2025
- International Volunteer Service, IVHQ - May 2023
- TCPS 2: CORE - Ethical Conduct for Research Involving Humans, Government of Canada - Sept 2022
- FXB001: Child Protection: Children’s Rights in Theory and Practice, Harvard Online - Sept 2021
- Developing Cross-Cultural Intelligence, LinkedIn, Sept 2021
Timeline
Deputy Registrar
Immigration & Refugees Board of Canada
02.2025 - Current
Bilingual Registry Officer
Immigration & Refugees Board of Canada
08.2024 - Current
Registry Support Officer
Immigration & Refugees Board of Canada
04.2024 - 07.2024
Portal Officer
Immigration & Refugees Board of Canada
02.2023 - 03.2024
Bilingual Registry Support Assistant
Immigration & Refugees Board of Canada
01.2022 - 02.2023
Service Desk Analyst
YM Inc.
07.2021 - 12.2024
Student Success Advisor
Keypath Education
10.2020 - 03.2021
Communications Specialist
YM Inc.
08.2019 - 10.2020
E-commerce Representative
YM Inc.
07.2019 - 08.2019
Summer Camp Counsellor
University of Toronto
05.2018 - 08.2018
Part-time Sales Associate
Winners
05.2017 - 06.2019
Honours Bachelor of Arts with Distinction - Political Science, Teaching and Learning French as a Second Language
University of Toronto
Ontario Bilingual Secondary School Diploma - undefined
École Secondaire Jeunes Sans Frontières
Child Care Support
Graduate Diploma - Immigration & Citizenship Law
Queen’s University