Acsah Jasmine Jayakumar
Toronto
Summary
Dynamic administrative and client relations professional with extensive experience in real estate operations, customer service, and business management. Expertise in streamlining administrative processes and supporting high-performing teams while delivering exceptional client experiences that drive organizational success. Committed to contributing to innovative projects through strong communication, analytical insight, and business development skills. Dedicated to fostering collaborative relationships, optimizing workflows, and implementing value-driven solutions that align with company goals and promote sustainable growth.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Century 21 Titans Realty Inc.
11.2024 - Current
- Efficiently coordinate and manage daily appointments using BrokerBay, handling scheduling, confirmations, and cancellations via phone and email to ensure seamless communication between agents, clients, and team members.
- Upload and maintain listings on TRREB and company websites, ensuring accuracy and timeliness across platforms.
- Prepare, process, and organize real estate documentation including Listing Agreements, Offers, and related paperwork in line with agent instructions and compliance requirements.
- Proficient in Lone Wolf for creating trades, generating letters, finalizing deals, and closing files.
- Track key transaction milestones such as financing, inspection, and appraisal deadlines while ensuring timely submission of signed documents.
- Handle the intake, logging, and secure storage of deposit and commission cheques, ensuring accuracy and proper documentation for accounting and compliance.
- Maintain organized and secure filing systems through brokerage platforms, supporting both active and closed transactions.
- Demonstrated strong attention to detail in inventory management and front-office operations, contributing to the overall efficiency of the brokerage.
Business Analyst
Devgriffins
01.2023 - 02.2024
- Collaborated with clients to gather and analyze business requirements, ensuring alignment with digital solutions.
- Conducted market research and competitive analysis to identify opportunities for clients in the digital landscape.
- Developed detailed project documentation, including business requirements, user stories, and functional specifications.
- Analyzed client workflows to identify areas for improvement, recommending process enhancements to optimize efficiency.
- Assisted in the creation and evaluation of social media marketing strategies to enhance client online presence.
- Fostered strong client relationships through effective communication and exceptional customer service.
Project Coordinator
Gray House Media
08.2022 - 02.2024
- Operational Oversight: Managed day-to-day operations across video production, advertising, and digital marketing departments, streamlining processes for improved efficiency and quality.
- Team Leadership: Led and motivated diverse teams of creatives, fostering a collaborative environment that encouraged innovation and professional development.
- Client Relations: Acted as the primary point of contact for clients, ensuring their needs were met and nurturing strong, long-term relationships.
- Business Development: Identified new market opportunities and developed growth strategies, enhancing the company's service offerings and expanding the client base.
- Performance Monitoring: Analyzed performance metrics to assess project success, implementing improvements based on data and client feedback.
- Marketing Strategy: Collaborated with the marketing team to create and execute campaigns that promoted the company's services and enhanced brand identity.
Data Processing Executive
HSBC
01.2022 - 06.2022
- Reviewed customer documentation to ensure customers Tax Status is accurately updated and reported ensuring compliance with applicable internal policies and procedures and external regulations.
- Ensured data is reviewed against all Core Banking Systems, validated and are kept up to date.
- Work on assigned tasks with primary focus on quality.
- Escalated all the pending actions which are not actioned beyond the agreed timelines to resolve issues for better customer experience.
- Adhered strictly to compliance and operational risk controls in accordance with the company's regulatory standards, policies and procedures.
Education
Bachelor's Degree - International Business Management
University of West London
01.2024
Advanced Diploma - Business Management
Scottish Qualifications Authority (SQA)
01.2022
High School Diploma - undefined
Lyceum International School
Sri Lanka01.2020
Skills
- Creative team contributor
- Effective time management
- Skilled in Microsoft Office applications
- Detail-oriented data management
- Strong verbal communication
- Proficient in conflict management
- Simultaneous task management
- Client support
- Team management skills
Websites
Personal Information
Date of Birth: 19th December 2002
LANGUAGES
English
Native or Bilingual
Tamil
Native or Bilingual
Sinhala
Full Professional
Timeline
Administrative Assistant
Century 21 Titans Realty Inc.
11.2024 - Current
Business Analyst
Devgriffins
01.2023 - 02.2024
Project Coordinator
Gray House Media
08.2022 - 02.2024
Data Processing Executive
HSBC
01.2022 - 06.2022
High School Diploma - undefined
Lyceum International School
Bachelor's Degree - International Business Management
University of West London
Advanced Diploma - Business Management
Scottish Qualifications Authority (SQA)