Chw-Han YU
CEO
Vancouver,BC
Summary
I enjoy learning; I always look for things to learn from life or work. I love challenges; I have strong problem-solving skills. I like being a team leader; I care about my staff. I am also a great team player; I support my teammates when they need me. I have advanced organizing skills; I've been told that I am an amazing event organizer. I am a people person; I bring positive energy to people. I am creative; I can come up with the most unique ideas. I don't sweet talk, but I am good at communicating with people. I like to stay low-key, but people who've worked with me have been telling people good things about me. I am playful, but I stay professional when it comes to work. I am a girly girl who works in the fashion industry, but I can also be serious when working in law enforcement. I've been learning special skills from working in different work fields. That's what makes me who I am today.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Access Control and Reception duties
Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada with Commissionaires
- Responding to inquiries from the public
- Assisting with the set-up of courtroom proceedings and assisting staff at the Immigration Refugee Board as required
- Respond to alarms, and maintain a safe environment for all personnel and the public
- Proactively responding to and resolving emergencies and conflicts
Director/Coordinator
Art Expo Vancouver
05.2018 - Current
- Growing & Managing the Brand Ambassador Team
- Hiring and onboarding new Brand Ambassadors
- Training new Brand Ambassadors; registering them in our event management platform and providing them with training documents
- Ongoing coordination, communication, support and training with another BA team
- Coordinating & scheduling the events
- Contacting stores to schedule demo events
- Troubleshooting any issues with BAs, stores, and brands about scheduling, training, equipment, stock, and BA availability, etc
Director/Coordinator
Freelance Event Planner
09.2017 - Current
- Answer telephones and respond to inquiries from clients and participants
- Create, compile and export databases containing all information for each event
- Plan convention center events
- Create budgets for events and allocate funds accordingly
- Take reservations for booths and speaking engagements
- Process end-of-day reports
- Process and file invoices from vendors
- Inspect public areas prior to events and direct the custodial staff
- Promote brand image and awareness through social media
- Form contacts with local media outlets, both online and off
- Maintain and evaluate audiovisual equipment
FOUNDER/CEO
Designer Search International Ltd.
03.2017 - Current
- Developing and establishing objectives for the company
- Devising or approving the company's policies and programs
- Planning, organizing, directing, controlling, and evaluating the entire organization's operations concerning its established objectives
- Determining the company's mission and strategic direction as conveyed through policies and specific objectives, which are met through the effective management of human, financial, and material resources
- Establishing financial and administrative controls
- Approving overall personnel hiring plans
- Representing the company or delegating representatives to act on behalf of the company in negotiations or other official functions
- Allocate material, human, and financial resources to implement organizational policies and programs; establish financial and administrative controls; formulate and approve promotional campaigns; and approve overall personnel planning
- Select middle managers, directors, or other executive staff
- Foster a values-driven company culture and motivational work environment
Reception/Admin & Security Officer
Public Prosecution Service of Canada (PPSC) with Commissionaires
03.2023 - 09.2023
- Following specific emergency and alarm response protocols
- Safely escorting visitors and personnel when necessary
- Maintaining detailed and accurate daily records and logs
- Review the daily workbook for pass-over information
- Liaise with the client on all relevant site issues
- Maintain an impeccable level of service and professionalism on this high-profile site
Detaining Officer
CBSA
06.2022 - 06.2023
- Care and control of persons detained under the authority of the IRPA at the British Columbia Vancouver International Airport (VIA)
- Management and provision of the safe and secure transportation of detainees and their personal effects to and from the BCIHC and other locations
- Escorting detainees through the process that culminates in their departure from Canada, typically, from VIA or land port of entry (departure verification)
Operational Supervisor
Air Canada Maple Leaf VIP Lounge (YVR)
08.2021 - 08.2022
- Oversee the entire day-to-day operations of the production department
- Promote teamwork, a positive atmosphere and delivery of excellent customer service
- Train & oversee and ensure staff complete assigned responsibilities
- Oversee the completion of evaluations, development, and training for the department
- Resolve issues within the department or with guests as needed
- Oversee all employee discipline procedures, create and maintain effective union relationship
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Assists in the development and implementation of special events and promotions
- Knowledge of all promotions and events for the week/month
- Responsible for the management of inventory and labour costs
Security Operation Centre/Screening Officer
Securiguard (YVR)
08.2019 - 06.2022
- Monitor the CCTV
- First Responder for any suspicious activities
- Work with Vancouver Authority Airport, RCMP, Ambulance Services and Fire & Rescue Services
- Answer and respond to telephone calls that come into the Security Operations Center from both internal and external stakeholders, answering and directing them as required
- Respond to inquiries from Security Personnel, providing necessary direction as per the standard Operating Procedures and escalating situations with the Security Supervisor, as necessary
- Document necessary information for incidents and service requests, using the platform provided by the Vancouver Airport Authority
- Ability to troubleshoot and problem-solve various incidents and requests that occur, escalating to the Security Supervisor, as required
- Ability to deescalate and manage conflict in an appropriate manner
- Provide access and egress into and out of the Restricted Area of the airport, when required
- Dispatch Security Personnel to any Emergency Incidents
- Dispatch Security Personnel to any Unattended Baggage within the terminal building
- Report and dispatch any suspicious activities
- Conduct and Document investigations through different systems and platforms provided by the Vancouver Airport Authority, reporting findings to the necessary people
- Liaise with various external agencies (i.e., YVR, RCMP, CBSA, USCBP, and CATSA)
Assistant Manager
Global Lounge Network (YVR)
05.2018 - 08.2019
- Oversee the entire day-to-day operations of the production department
- Responsible for meeting setup with airline management
- Promote teamwork, a positive atmosphere, and delivery of excellent customer service
- Recruit, train & oversee, and ensure staff complete assigned responsibilities
- Oversee the completion of evaluations, development, and training for the department
- Resolve issues within the department or with guests as needed
- Oversee all employee discipline procedures, create and maintain effective union relationship
- Assist with the projection and delivery of accurate monthly and yearly financial reports
- Ensuring compliance with licensing laws, health and safety, and other statutory regulations
- Assists in the development and implementation of special events and promotions
- Liaise and communicate effectively with all appropriate departments
- Ensure completion of weekly scheduling and payroll of the F&B team
- Knowledge of all promotions and events for the week/month
- Responsible for the management of inventory and labour costs
- Oversee the kitchen team to ensure high food quality and service
- Enforce and ensure consistency in all company policies and procedures
- Responsible for providing professional and exceptional customer service following established company standards
- Responsible for supervising, documenting, and coaching all staff under direct supervision to ensure they are adhering to the company customer service standards
- Perform other duties and projects as assigned or directed
Instructor
Global Village Language Training Institution
03.2016 - 09.2017
- Understanding and communicating program curriculum
- Delivering material through a variety of lectures, discussions, and audio-visual aids
- Using strategies and techniques to correct students' speaking and grammar in a small group setting
- Providing feedback to students of different nationalities and ages
Graphic Designer (Menu)
Chiba Sushi Restaurant
01.2014 - 04.2015
- Create advertisements for use in both print, web and social media (poster, check presenters, Instagram image, Facebook post (boost-approved when needed), Facebook cover photo (when needed), eblast sized images for incorporation into the blast and at the direction of the Marketing Manager, etc
- As needed
- Responsible for the printing of deliverables including signage and promotional materials
- Work with the marketing team to brainstorm creatives for proposed campaigns
- Update all websites with any new information, menus, hours, etc
- (when applicable) and communicate database issues (anything database driven all of front-end code updates are handled in house)
- Manage incoming production requests and project timelines
- Keep inventory and order printing and graphic supplies (i.e., toner, paper etc.)
- Manage the creatives, template and layout for eblasts (to be sent to the Marketing Director for actual send)
- Update all restaurant menus, layouts, etc
- As requested by the General Managers
- Layout all art associated with Brand publications (SERG Menu Guide)
- Responsible for design solutions from concept to completion
Junior Graphic Designer
Victoria Film Festival
09.2013 - 04.2015
- Create compelling design solutions that execute the organization's branding strategy for all print and digital graphic needs
- Coordinate the design and implementation of all advertising and email campaigns
- Develop graphics for product illustrations, logos, and websites
- Update and maintain a style guide by brand standards in collaboration with staff members
- Prepare for and attend numerous events
- Do voice-overs for advertisements or recording 'talking points'
- Research for a part by reading
- Coordinate the development of marketing support materials to assist development and membership efforts
- Organize graphic needs for the annual Film Festival, including but not limited to the layout of the program guide, signage, promotional materials, and supporting work conducted by outside contractors
- Review designs for errors before printing or publishing
- Assist with online marketing efforts, including online event listings, websites and blog, social media (Facebook, Twitter, and Instagram), and traditional media (newspaper, radio, and print materials)
- Support email campaigns and any cross-promotional graphic needs
- Maintain and update hard copy and computer files of all completed marketing projects
- Maintain inventory of promotional materials (i.e., movie posters)
Education
Security License - undefined
09.2025
Custom Border Service Agent - undefined
03.2023
Custom Border Service Agent - undefined
03.2023
Use of Force Certificate - undefined
GardaWorld Canada
09.2022
Serving It Right Certificate - undefined
Responsible Service BC
09.2022
Advanced Security Training (AST) Certificate - undefined
Justice Institute of British Columbia
07.2022
First Aid - undefined
St John Ambulance Canada
07.2022
AVSEC Training Certificate - undefined
Securiguard
10.2019
Basic Security Training Certificate - undefined
Justice Institute of British Columbia
09.2019
Theatre Production - Theatre & Film
University of Victoria
04.2015
Skills
- Analytical
- Public speaking
- Computer skills
- PPE use
- Research
- Remote office availability
- FLUENT IN LANGUAGE
Security And Background Check
- Secret Clearance, 10/01/23 - 10/01/33
- Transport Security Clearance, 04/01/23 - 04/01/28
- Public Works and Government Services (PWGSC) Clearance, 03/01/23 - 04/01/28
- Public Trust Security Clearance, Not Provided
Recognition
- Strong Organizing/Management Skills (7 years)
- Motivated
- Detail Oriented
- Responsible, Reliable, Respectful and Punctual
- Strong Communication Skills (15+ years)
- Knowledgeable, Intelligent, and Confident
- Very diligent, Quick Learner and Efficient
- Great Problem Solver (7 years)
- Great at Money Management (7 years)
- Outstanding Customer Services Skills (15+ years)
- Strong Creativity Skills
- Very Thoughtful and Considerate
- Open minded
- Positive
Introduction
I enjoy learning; I always look for things to learn from life or work. I love challenges; I have strong problem-solving skills. I like being a team leader; I care about my staff. I am also a great team player; I support my teammates when they need me. I have advanced organizing skills; I've been told that I am an amazing event organizer. I am a people person; I bring positive energy to people. I am creative; I can come up with the most unique ideas. I don't sweet talk, but I am good at communicating with people. I like to stay low-key, but people who've worked with me have been telling people good things about me. I am playful, but I stay professional when it comes to work. I am a girly girl who works in the fashion industry, but I can also be serious when working in law enforcement. I've been learning special skills from working in different work fields. That's what makes me who I am today.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
SECURITY & BACKGROUND CHECK
➢ Secret Clearance October 2023- Oct 2033)
➢ Transport Security Clearance April 2023- April 2028
➢ TSC Program prevents security threats and illegal interference with transportation systems.
➢ Public Works and Government Services (PWGSC) Clearance March
➢ 2023- April 2028
➢ Public Trust Security Clearance
➢ First Aid
➢ Use of Force
➢ Advance Security Training
➢ Artistic Graphic Designer
➢ Digital Publishing
Timeline
Reception/Admin & Security Officer
Public Prosecution Service of Canada (PPSC) with Commissionaires
03.2023 - 09.2023
Detaining Officer
CBSA
06.2022 - 06.2023
Operational Supervisor
Air Canada Maple Leaf VIP Lounge (YVR)
08.2021 - 08.2022
Security Operation Centre/Screening Officer
Securiguard (YVR)
08.2019 - 06.2022
Director/Coordinator
Art Expo Vancouver
05.2018 - Current
Assistant Manager
Global Lounge Network (YVR)
05.2018 - 08.2019
Director/Coordinator
Freelance Event Planner
09.2017 - Current
FOUNDER/CEO
Designer Search International Ltd.
03.2017 - Current
Instructor
Global Village Language Training Institution
03.2016 - 09.2017
Graphic Designer (Menu)
Chiba Sushi Restaurant
01.2014 - 04.2015
Junior Graphic Designer
Victoria Film Festival
09.2013 - 04.2015
Access Control and Reception duties
Immigration, Refugees and Citizenship Canada (IRCC), Immigration and Refugee Board of Canada with Commissionaires
Security License - undefined
Custom Border Service Agent - undefined
Custom Border Service Agent - undefined
Use of Force Certificate - undefined
GardaWorld Canada
Serving It Right Certificate - undefined
Responsible Service BC
Advanced Security Training (AST) Certificate - undefined
Justice Institute of British Columbia
First Aid - undefined
St John Ambulance Canada
AVSEC Training Certificate - undefined
Securiguard
Basic Security Training Certificate - undefined
Justice Institute of British Columbia
Theatre Production - Theatre & Film
University of Victoria
Similar Profiles
Muhammad AssaliMuhammad Assali
Case Processing Agent PM_01 at LMIA Work Permits at Immigration Refugees Citizenship Canada, IRCCCase Processing Agent PM_01 at LMIA Work Permits at Immigration Refugees Citizenship Canada, IRCC
ABIMBOLA AYODELEABIMBOLA AYODELE
CLIENT SUPPORT ASSOCIATE at IMMIGRATION, REFUGEES AND CITIZENSHIP CANADA (IRCC)CLIENT SUPPORT ASSOCIATE at IMMIGRATION, REFUGEES AND CITIZENSHIP CANADA (IRCC)
Lina Ejdei'aLina Ejdei'a
Executive Assistant (Temporary Assignment) at Immigration, Refugees and Citizenship Canada (IRCC)Executive Assistant (Temporary Assignment) at Immigration, Refugees and Citizenship Canada (IRCC)
Jennilyn Hernandez ArceoJennilyn Hernandez Arceo
Guest Relations Manager/Front Desk Agent (Part Time) at Fairmont Vancouver AirportGuest Relations Manager/Front Desk Agent (Part Time) at Fairmont Vancouver Airport
Hannah FosterHannah Foster
Barista/Server/Bartender at Kits Beach CoffeeBarista/Server/Bartender at Kits Beach Coffee