Nour Abdel Samad
Calgary,Canada
Summary
To contribute in the success of an establishment, enhance productivity accompanied with quality service, maximize customer satisfaction and profitability. Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 17 years of Retail Client relationship experience.
Overview
16
16
years of professional experience
Work History
Relationship Manager Planning Specialist
RBC Bank Canada
Calgary, Canada
03.2024 - Current
- Strong understanding of debt management as they are often required to advise clients on how to manage their debt effectively
- This includes strategies for paying off loans, managing credit card debt, and planning for future expenses
- A solid background in debt management demonstrates the ability to help clients create a balanced financial plan that suits their individual needs and goals
- It shows potential employers that the candidate can provide sound financial advice and can assist in improving the client's overall financial health.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
Mutual Fund Advisor / Premier Relationship Manager
HSBC Bank Canada
Calgary, Canada
06.2018 - 03.2024
- Reviewed client portfolios regularly to ensure compliance with established risk parameters.
- Monitored client accounts to identify opportunities for improvement or growth.
- Proposed investment solutions based on a thorough understanding of the client's objectives.
- Provided guidance on asset allocation decisions in order to maximize returns while minimizing risk exposure.
Personal Banker/ Premium Banker
HSBC Bank Canada
Calgary, Canada
09.2015 - 01.2022
- Provided customer service to clients, including answering questions and resolving issues.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Restaurant Manager
Boardwalk Burgers and Fries
Calgary, Canada
01.2015 - 08.2015
- Hired, trained, and managed a staff of 5 employees
- Maintained supply inventory and reduced produce costs by 10 percent
- Managed customer complaints and questions
- Managed the kitchen and serving staff
- Oversaw menu creation and alterations.
Premier Relationship Manager
HSBC Bank Lebanon
Beirut, Lebanon
10.2009 - 09.2011
- Developed and maintained relationships with high-net-worth clients to identify their financial needs and objectives.
- Monitored market trends and identified potential opportunities for clients' investments.
- Ensured adherence to risk management policies by analyzing client portfolios regularly.
Customer Services Representative
HSBC Bank Lebanon
Beirut, Lebanon
04.2008 - 10.2009
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Business Administration Management & Commerce -
Beirut Arab University
12.2007
Skills
- Investment Funds in Canada (IFC), Course Canadian Institute (CSI)
Accomplishments
- Recipient of Annual Lion Award at HSBC Bank Canada
Languages
English
Full Professional
French
Limited
Arabic
Native/ Bilingual
Timeline
Relationship Manager Planning Specialist
RBC Bank Canada
03.2024 - Current
Mutual Fund Advisor / Premier Relationship Manager
HSBC Bank Canada
06.2018 - 03.2024
Personal Banker/ Premium Banker
HSBC Bank Canada
09.2015 - 01.2022
Restaurant Manager
Boardwalk Burgers and Fries
01.2015 - 08.2015
Premier Relationship Manager
HSBC Bank Lebanon
10.2009 - 09.2011
Customer Services Representative
HSBC Bank Lebanon
04.2008 - 10.2009
Business Administration Management & Commerce -
Beirut Arab University
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