Overview
Work History
Education
Skills
Timeline
Generic

Dilpreet Kaur

Overview

2
2
years of professional experience

Work History

Financial Service Representative

Gatestone
North York, ON
04.2022 - Current
  • Collecting debt, Offering open loan, Collecting promises, Updating customer information, Follow up calls, Good knowledge of Live vox, Telecom and Microsoft teams, Validating customers, Match with customer pace and tone, Problem solving and Situation based suggestions.

Security Guard(Part Time)

Barbercollins
Waterloo, ON
03.2022 - Current
  • Patrolling construction sites, Working in Grand river properties in a old age care building, Analyzing threats to the site, Patrolled perimeter of the residential and construction buildings to ensure safety.

Customer service agent

Nordia
Waterloo, ON
08.2021 - 05.2022
  • Technical support experience with customers regarding their personal services, Multitasking with various software Order max, Citrix, Call tracker and Ms office, Skype, Troubleshooting for various software interruptions, Selling Products and services, Handling escalated calls, AHT targets completion, Processing Held Orders, Team work during the peak hours, System Guidance for the Team, Daily target achievement, Registration of the fraudulent sales representative, Managing existing customer accounts, Explaining terms and conditions of the promotions and products

Education

Strategic marketing communications -

Conestoga college, Waterloo, Ontario
09.2021

Diploma in French Language -

Alliance francaise, New delhi
07.2019

English honors ( Literature Studies) -

Mata Sundri college, Delhi University
04.2017

Skills

  • Investment Funds in Canada (IFC) certified
  • Customer Data Confidentiality and relationship management
  • Good listener and responding to particular need of client
  • Trained in Interdepartmental coordination to prioritize tasks to meet deadline
  • Can work in flexible schedule
  • Can use and make customers use banking applications easily
  • Deal easily in difficult sales situation
  • Ability to work in fast paced changing environment
  • Responding to Difficult Customers and creative problem solving
  • Proficiency in Microsoft Office Suite
  • Excellent skills in building up relationships with existing customers and attracting new ones
  • Able to prepare and analyze financial records to determine what change is needed
  • Know how to manage data, create new accounts and Book-keeping
  • Knowledge of mutual funds (fees and structure)
  • Excellent Written and verbal Business communication skills for better understanding
  • Experienced in Monitoring activities around work area and analyzing business environment

Timeline

Financial Service Representative

Gatestone
04.2022 - Current

Security Guard(Part Time)

Barbercollins
03.2022 - Current

Customer service agent

Nordia
08.2021 - 05.2022

Strategic marketing communications -

Conestoga college, Waterloo, Ontario

Diploma in French Language -

Alliance francaise, New delhi

English honors ( Literature Studies) -

Mata Sundri college, Delhi University

Similar Profiles

CREATE PROFILE
Dilpreet Kaur