NORISSA TOON
Burnaby,Canada
Summary
Dedicated Medical Laboratory Technologist with a strong foundation in high-volume clinical chemistry, quality assurance, and staff training. Known for precision, professionalism, and a patient-centered approach in all laboratory practices. Experienced in maintaining accreditation standards, optimizing workflows, and supporting team development. Eager to contribute technical expertise and compassionate care to a progressive fertility team focused on innovation and excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Education & Training Specialist
LifeLabs
01.2020 - 2025
- Led comprehensive training and competency programs for laboratory technologists, ensuring adherence to quality control, infection prevention, and patient safety standards in high-volume testing environments.
- Collaborated across multidisciplinary teams to standardize workflows, enhance analytical accuracy, and maintain compliance with accreditation and regulatory requirements.
- Designed and implemented engaging training resources and eLearning modules that simplified complex laboratory procedures and supported staff development.
- Supported a culture of continuous improvement and compassionate care by mentoring staff on precision, professionalism, and patient-centered laboratory practices.
BCIT (MLT) Preceptor
LifeLabs
01.2019 - 01.2020
- Performed high-volume clinical testing with precision and adherence to quality control, safety, and accreditation standards in a fast-paced laboratory environment.
- Operated, maintained, and troubleshot analytical instruments to ensure reliable and timely results for patient diagnostics.
- Prepared and processed biological specimens, maintaining specimen integrity and following strict infection prevention protocols.
- Supported new staff and students at the bench, modeling best practices in accuracy, professionalism, and patient-centered laboratory care.
Assistant Sales Manager
WirelessWave
01.2014 - 01.2018
- Aligned sales and customer success-specific training content based on organization's objectives, resulting in increased productivity and quota attainment.
- Modeled and facilitated higher-order thinking, problem-solving, and creativity to enhance employee preparedness for educational and career challenges.
- Coordinated workflows and monitored the performance of the administrative team, contributing to the achievement of operational targets.
- Provided ongoing coaching and support to sales representatives, resulting in accelerated ramp time for new hires.
Education
Associate of Science - Medical Laboratory Technology
NAIT
Edmonton, AB11-2018
Skills
- Clinical testing & specimen handling
- Quality control & analyzer maintenance
- Collaboration in multidisciplinary teams
- Detail-oriented & patient-focused care
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- NAIT | Medical Laboratory Technology
- CSMLS Registered
Interests
- Playing Sports
- Hiking
- Running
Timeline
Education & Training Specialist
LifeLabs
01.2020 - 2025
BCIT (MLT) Preceptor
LifeLabs
01.2019 - 01.2020
Assistant Sales Manager
WirelessWave
01.2014 - 01.2018
Associate of Science - Medical Laboratory Technology
NAIT