Summary
Overview
Work History
Education
Skills
Timeline
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Laura Loaiza

Toronto

Summary

Results-driven operations and logistics leader with over a decade of progressive experience leading high-performing, cross-functional teams in both unionized and non-unionized environments. Known for fostering a culture of accountability, safety, and continuous improvement. Proven ability to align team performance with organizational values, improve operational workflows, and implement quality standards that drive measurable business outcomes. Adept in strategic planning, regulatory compliance, employee engagement, and customer service excellence. Seeking to bring leadership, integrity, and innovation to a people-centric organization like Quest Diagnostics.

Overview

12
12
years of professional experience

Work History

Logistics Manager

LifeLabs
01.2024 - Current
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
  • Monitored logistics performance and identified improvement opportunities.
  • Collaborated with cross-functional teams, including Client Service and Testing Managers, to maintain specimen integrity and customer satisfaction throughout logistics operations.
  • Demonstrated strategic thinking and analytical problem-solving skills in planning and implementing organizational change and resource allocation.
  • Spearheaded the leadership and development of courier teams, fostering a collaborative work environment focused on continuous improvement and employee engagement.

Director of Operations

Avion Logistics Inc
09.2022 - 01.2024
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Trained new employees on proper protocols and customer service standards.

Logistics Supervisor

Lifelabs
03.2022 - 09.2022
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Helped on board, train, schedule and manage Lifelab drivers.
  • Verified effective and timely implementation of operational goals by prioritizing tasks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Transportation Manager

Avion Logistics Inc
01.2018 - 03.2022
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Overseeing team of 30-40 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Created connections with high profile customers such as Sobeys, Metro, Hellofresh, etc. in order to be able to resolve any issues directly.
  • Communicated with customer service and sales teams to improve productivity and service ratings.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Maintained records related to sales, returns and inventory availability

Dispatcher/Sales

FA International
05.2016 - 01.2018
  • Working with house accounts, maintaining connections, increasing the number of loads coming through by 15%.
  • Working out of the Ontario food terminal
  • Using Loadlink to source trucks in needed states or cities according to customer needs.
  • Looking after East coast states as well as TX.
  • Building loads on UFOS operating system.
  • Follow up with carriers, shippers and receivers at all stages of load transit.
  • Dealt with Bonded loaded from US to Canada.
  • Submitted documents to US/Canada customs for release.

Dispatcher

Ursus Transport
04.2013 - 05.2016
  • Middle-man between Sales account manager and customers.
  • Extensive knowledge working with companies such as Royal Canin, Crown hill, Decoustics, Bridgestone, Etc.
  • Responsible for Order Entry using Trans Plus System.
  • Responsible for after hours work on-call every other week.
  • Dispatching and tracking carriers (transporters).
  • Responsible for overlooking & closing accounts for all carriers.
  • Experience in transporting with various customers needs including Loblaw’s loads and personel from various DC locations.

Education

Pre Health Science Certificate - Health Sciences

George Brown College
Toronto, Ontario
08.2012

Skills

  • Bilingual: English & Spanish
  • Leadership of Unionized/Non-Union Teams
  • Quality & Regulatory Compliance
  • Operational Efficiency & Cost Reduction
  • Employee Training & Development
  • Strategic Planning & Implementation
  • Safety & Risk Management
  • Interdepartmental Collaboration
  • Customer Relationship Management

Timeline

Logistics Manager

LifeLabs
01.2024 - Current

Director of Operations

Avion Logistics Inc
09.2022 - 01.2024

Logistics Supervisor

Lifelabs
03.2022 - 09.2022

Transportation Manager

Avion Logistics Inc
01.2018 - 03.2022

Dispatcher/Sales

FA International
05.2016 - 01.2018

Dispatcher

Ursus Transport
04.2013 - 05.2016

Pre Health Science Certificate - Health Sciences

George Brown College

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Laura Loaiza