Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Cassar

Barrie,ON

Summary

A seasoned healthcare professional with 17 years of experience in a medical setting, including 3 years in a leadership role. Proven expertise in laboratory operations, staff management, and patient care. Seeking to leverage existing skills and knowledge to contribute to a dynamic organization while furthering my professional growth and expanding my skill set.

Overview

18
18
years of professional experience

Work History

Area Supervisor, Patient Service Centres

LifeLabs
12.2022 - Current
  • Supervise 51 employees across 7 locations, managing both union and non-union staff, ensuring compliance with collective agreements.
  • Lead the scheduling of 8 patient service centers, optimizing staffing and resource allocation to ensure operational efficiency.
  • Conduct mid-year and year-end performance reviews, offering constructive feedback and creating personal improvement plans.
  • Responsible for onboarding new hires and students, facilitating retraining programs to ensure all staff are up to date with clinical standards.
  • Regularly report on location KPIs, identifying areas for improvement and creating action plans to drive operational success.
  • Lead daily shift entry in Kronos, and ensure accurate payroll processing by approving timecards before each pay period.
  • Collaborate with the PART team and QRA to review and revise SOPs, ensuring compliance with healthcare protocols and company policies.
  • Contribute to contingency planning during job actions, minimizing community impact.
  • Oversee equipment orders, expense reconciliation, and employee expense approvals.
  • Manage quarterly staffing assessments, ensuring proper staffing levels to meet workload demands.
  • Provide coaching on performance and interpersonal issues, working to resolve conflicts and foster a positive team environment.

Client Services Manager, Interim

LifeLabs
11.2023 - 11.2024
  • Gained in-depth knowledge of Labour Relations while working closely with the union to ensure smooth operational processes and resolve workforce-related issues.
  • Led and facilitated a customer excellence training session during a provincial supervisor conference, showcasing leadership and expertise in service delivery.
  • Actively involved in quarterly report-outs to the Medical Director, providing status updates on the operations and performance of all Patient Service Centers across the province.

Medical Laboratory Technician

LifeLabs
02.2008 - 12.2022
  • Collected blood samples and ensured specimen integrity, facilitating accurate and reliable test results.
  • Acted as the liaison between the testing bench and clients, maintaining high customer satisfaction.
  • Represented the company as an ambassador, providing exceptional patient care and delivering services in accordance with healthcare standards.
  • Assisted with troubleshooting issues related to specimen handling and laboratory operations.

Education

Medical Laboratory Technician

CDI
Barrie, ON
06-2007

Skills

    Leadership - strong track record of supervising large teams, including unionized and non-unionized employees

    Coaching & Mentorship - proven ability to coach employees, handle interpersonal issues, and improve team performance

    Adaptability - able to manage change effectively, especially in high pressure environments

    Scheduling & Payroll - experienced in scheduling for large teams

    Report Creation & Data Analysis - ability to generate perforamnce reports, analyze KPIs, and present findings to senior management

Timeline

Client Services Manager, Interim

LifeLabs
11.2023 - 11.2024

Area Supervisor, Patient Service Centres

LifeLabs
12.2022 - Current

Medical Laboratory Technician

LifeLabs
02.2008 - 12.2022

Medical Laboratory Technician

CDI

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Kelly Cassar