Noah Langevin
Montreal,QC
Summary
Driven and responsible worker with over 5 years of customer service experience. Proficient in French, strong interpersonal skills in regards to communication and teamwork, with the ability to problem solve and multi-task. Recent Psychology graduate of Concordia University with a strong interest in mental health care. Experience supporting nurses with Aceso Medical during the Covid pandemic. Currently working as Gift Management & Office Associate at the Jewish General Hospital Foundation.
Overview
8
8
years of professional experience
Work History
Gift Management & Office Associate
Jewish General Hospital Foundation
08.2023 - Current
- First line responder to all initial donors and visitors' requests.
- Interacted with customers by phone, email, or in-person to provide information. Taking donations on the phone & in person.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updating donor information in Raiser's Edge
- Gift Management duties included creating cards for donors, creating memorial/tribute pages and mediating donor complaints.
Barista
Améa Café
02.2023 - 07.2023
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Assisting in other areas of the café as needed, including food preparation or table service when required.
Host, Busser & Server
The Wood
07.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Covid Support
Aceso Medical
01.2021 - 01.2022
- Rapid Covid testing, including ID Now and PanBio
- Patient intake, administrative support, Office coordination.
- Supported Nurses (Covid Swabbers) in schools, long-term care homes, corporate businesses and at the 2021 Calgary Stampede.
Barista
Loblaws Inc.
05.2017 - 01.2019
- Prepared coffee & beverages
- Worked in the Salad/Juice Bar preparing a variety of homemade juices & salads.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
Sales Associate
Gap Inc.
01.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Psychology
Concordia University
Montreal, QC05.2023
Diploma in Recording And Production - Music
MacEwan University
Edmonton, AB05.2020
Skills
- Bilingual (French & English)
- Raisers Edge certified
- Customer Support
- Office coordination
- Time management
- Critical thinking
- Problem solving
- Music Production
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Gift Management & Office Associate
Jewish General Hospital Foundation
08.2023 - Current
Barista
Améa Café
02.2023 - 07.2023
Host, Busser & Server
The Wood
07.2022 - 08.2022
Covid Support
Aceso Medical
01.2021 - 01.2022
Barista
Loblaws Inc.
05.2017 - 01.2019
Sales Associate
Gap Inc.
01.2016 - 01.2017
Bachelor of Arts - Psychology
Concordia University
Diploma in Recording And Production - Music
MacEwan University
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