Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ADAMA DIT GOSSI NIAKATE

Ottawa

Summary

Dedicated Customer Service Professional with several years of experience in retail and sales. Expertise in assisting customers, processing transactions, and resolving issues while fostering strong relationships. Committed to delivering exceptional service in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Retail Associate

Shell Gas Station
Montreal
03.2025 - 08.2025
  • Assisted customers with fuel and convenience store purchases.
  • Processed payments and managed cash transactions.
  • Maintained store cleanliness and stocked merchandise.
  • Provided friendly and efficient customer service.

Sales Associate

Walmart
Ottawa
07.2023 - 08.2024
  • Assisted customers with product inquiries and purchases.
  • Maintained organized shelves and store presentation.
  • Processed transactions and handled payments.
  • Delivered excellent customer service in a busy retail environment.

Customer Service Representative

Upper Room Home Furnishings
Ottawa
09.2021 - 03.2022
  • Assisted customers in selecting furniture that matched their needs and preferences.
  • Processed payments and ensured accurate transactions.
  • Coordinated delivery schedules with logistics teams.
  • Resolved order discrepancies and customer concerns.
  • Responded promptly to emails and customer inquiries.
  • Managed order tracking and provided updates to customers.

Customer Service Representative

Leon's Furniture
Ottawa
08.2020 - 12.2020
  • Assisted customers with product selection and purchases.
  • Processed payments and handled account transactions.
  • Scheduled delivery appointments and tracked orders.
  • Provided information about promotions and payment plans.
  • Resolved customer concerns and ensured positive service experiences.

Education

High School Diploma -

High School Castors
Bamako, Mali
01-2018

Bachelor of Science - Finance and Entrepreneurship

University of Ottawa
Ottawa, ON

Skills

  • Retail Sales Assistance
  • Customer Service
  • Client Support
  • Cash Handling
  • Payment Processing
  • Order Processing
  • Order Tracking
  • Bilingual (French & English)
  • Microsoft Office (Excel)
  • Microsoft Office (Word)
  • Microsoft Office (Outlook)
  • Communication
  • Time Management
  • Organization
  • Team Collaboration
  • Problem Solving
  • Conflict Resolution

References

Available upon request

Timeline

Retail Associate

Shell Gas Station
03.2025 - 08.2025

Sales Associate

Walmart
07.2023 - 08.2024

Customer Service Representative

Upper Room Home Furnishings
09.2021 - 03.2022

Customer Service Representative

Leon's Furniture
08.2020 - 12.2020

High School Diploma -

High School Castors

Bachelor of Science - Finance and Entrepreneurship

University of Ottawa
ADAMA DIT GOSSI NIAKATE