Estony Bankietana
Ontario,ON
Summary
Dynamic and bilingual customer service professional with a diverse background in customer support, warehouse operations, program management, and door-to-door sales. Skilled in phone-based interactions, appointment booking, payment processing, and resolving client inquiries with empathy and professionalism. Strong attention to detail, including accurately recording and verifying customer information such as identification, documentation, and transaction details. Experienced in multitasking, prioritizing tasks, and maintaining high-quality service standards in fast-paced environments. Recognized for adaptability, relationship-building, and exceeding expectations through effective communication and problem-solving. Looking to apply my customer service and problem-solving skills to contribute to a strong and collaborative team.
Overview
4
4
years of professional experience
Work History
Pre Board Screening Officer
Garda Security Screening INC
11.2024 - Current
- Greet passengers, scan boarding passes, and explain screening procedures to ensure a positive experience.
- Assist travelers with divesting items and provide clear guidance to keep the process smooth and efficient.
- Conduct bag inspections and passenger pat-downs with professionalism, empathy, and respect for privacy.
- Handle passenger questions and concerns calmly and respectfully while enforcing security regulations and resolving issues.
- Maintain safety and compliance by following Standard Operating Procedures (SOPs) and supporting efficient passenger flow.
Customer Service Representative
Canadian Property Stars
03.2022 - 08.2024
- Managed a high volume of phone calls to book services such as lawn aeration and driveway sealing, efficiently scheduling appointments and following up with previous clients
- Handled customer inquiries, issues, and conflicts professionally, providing solutions and ensuring customer satisfaction
- Received payments over the phone, maintaining accuracy and security in a fast-paced environment
- Actively listened to customers, documented detailed notes, and escalated major concerns to supervisors when necessary
- Maintained detailed records of customer interactions and transactions, ensuring accurate and up-to-date information for future reference
General Warehouse Associate
Solaso Foods
08.2022 - 08.2023
- Received, inspected, and documented incoming shipments, verifying accuracy against purchase orders.
- Organized inventory shelves and conducted regular stock checks to ensure accurate record-keeping.
- Prepared orders for shipment, carefully packing items and labeling packages according to shipping requirements.
- Collaborated with team members to fulfill orders efficiently and meet deadlines.
- Maintained cleanliness and organization within warehouse, adhering to safety standards at all times.
- Handled day-to-day shipping and receiving overseeing more than 80 packages per day.
Skills
- Bilingual (French & English)
- Attention to Detail
- Communication
- Problem Solving
- Time Management
- Sales Techniques
- Adaptability
- Conflict Resolution
- Multitasking
- Teamwork
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Pre Board Screening Officer
Garda Security Screening INC
11.2024 - Current
General Warehouse Associate
Solaso Foods
08.2022 - 08.2023
Customer Service Representative
Canadian Property Stars
03.2022 - 08.2024