NIHARIKA AULAKH
Mississauga,Canada
Summary
Experienced professional with a strong educational background and a passion for public service. Possessing a graduate certificate in Business Analysis with an impressive GPA of 3.9/4, showcasing expertise in Lean Six Sigma process methodologies for continuous improvement and defect elimination. Proficient in utilizing MS Office (Excel, Word, PowerPoint, and Outlook), Global Case Management System, Phoenix pay system, and PeopleSoft. Skilled in collecting and compiling business data, as well as drafting comprehensive reports. Demonstrating exceptional problem-solving and analytical abilities, with a proven track record in conflict management. Possessing strong decision-making skills, along with a demonstrated aptitude for organization and time management, enabling the ability to prioritize, multitask, and consistently meet tight deadlines. Hold a Secret (Level 2) clearance.
Overview
10
10
years of professional experience
Work History
Case Processing Officer
IRCC
02.2022 - Current
- Experienced in conducting interviews to elicit and verify contradictory information in order to write reports, make Citizenship Grant decisions or recommendations for possible misrepresentation
- Liaise with partner departments and offices like Case Management Branch, Citizenship Operations to verify contradictory information and confirm the results of data analysis
- Conduct Knowledge and language hearings as part of Program Integrity Interviews
- Train new and existing employees on complex procedures; supervise team on short term assignments
- Provide operational and policy guidelines to the ceremony team of 14 employees as a team support/resource person for complex enquiries pertaining to decision making
Case Processing Agent
IRCC
01.2022 - 02.2022
- Clerking the Citizenship ceremonies- register clients for ceremony by verifying their identity, ensuring they meet the requirements of the Citizenship Act
- Assisting ceremony judge with administering the Citizenship Oath
- Processing and granting the files and uploading signed Oath forms
- Proactively contacting clients who have not returned signed Oath forms to close the applications
Program Assistant
IRCC
12.2019 - 01.2022
- Ensured that all correspondence and additional documents are placed in correct files and agents and officers notified instantly
- Assisted testing staff with proctoring Citizenship tests, notifying clients of results
- Liaised with our partner offices for file transfers, rectifying errors in file transfer, locating files and correspondence in GCMS
- Facilitated videoconferencing for Citizenship judges, adoption and PRRA hearings
Case Processing Clerk
IRCC CPC
08.2019 - 12.2019
- Check Parents and Grandparents sponsorship applications for accuracy and completeness and send out correspondence regarding incomplete applications
- Update status of sponsorship applications and write case notes in Global Case Management System and Peregrine
- Validate information and create files within Global Case Management System
- Provide operation support services by uploading requested documents to corresponding files for review by case processing agents
Business Analyst
Weston Foods
01.2019 - 12.2019
- Assisted with organizing stakeholders' meeting, elicit and document requirements; Assisted in writing business cases, validating resource requirements and develop cost estimate models
Team Leader
RBC Insurance
05.2017 - 08.2019
- Managed performance of my team, identified individual and team training needs; designed personalized roadmap to help employees achieve professional goals and achieve career growth
- Coached your team to build Client relationships to ensure that the highest level of client experience is delivered
- Managed projects by delegating tasks, overseeing implementation of policies and procedures and providing functional guidance
Training Coordinator
RBC Insurance
03.2015 - 04.2017
- Managed performance of my team, identified individual and team training needs; designed personalized roadmap to help employees achieve professional goals and achieve career growth
- Designed and develop training programs and orientation for new advisors and maintained training records
- Managed and provide support to go-live pilot projects as Super-user; facilitated change management, adoption of new technology and procedures
Education
Post Graduate Certificate - Business Analysis
Sheridan College
01.2018
Lean Six Sigma Yellow Belt -
01.2022
Master's Degree - Management
University of Salford
01.2010
Skills
- Application evaluation
- Verification of documents
- Project deadline coordination
- Skilled in candidate assessment through interviews
- Fraud risk assessment
- Legislative interpretation skills
- Case management
- Policy implementation
- Analytical thinking
- Strategic decision-making
Languages
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Case Processing Officer
IRCC
02.2022 - Current
Case Processing Agent
IRCC
01.2022 - 02.2022
Program Assistant
IRCC
12.2019 - 01.2022
Case Processing Clerk
IRCC CPC
08.2019 - 12.2019
Business Analyst
Weston Foods
01.2019 - 12.2019
Team Leader
RBC Insurance
05.2017 - 08.2019
Training Coordinator
RBC Insurance
03.2015 - 04.2017
Lean Six Sigma Yellow Belt -
Master's Degree - Management
University of Salford
Post Graduate Certificate - Business Analysis
Sheridan College
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