Knowledgeable Case Processing Agent successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Processing Agent PM_01 at LMIA Work Permits
Immigration Refugees Citizenship Canada, IRCC
11.2024 - Current
Labour Market Impact Assessment Work Permits
Training a team of 10-20 colleagues , consisting of PM1's and PM3's on processing and efficiently actioning applications in GCMS
Consistently step in for my Team Lead(PM-03), taking on their responsibilities to ensure the smooth continuation of operations, in their absence.
Processing, Screening and Actioning Labour Market Impact Assessment work permits application and restoration of status applications in GCMS as per IRPA
Applying Immigration and Refugee Protection Regulations and Immigration and Refugee Protection Acts for assessment of eligibility and qualification of clients as per IRPA
Assisted with planning and coordinating day-to-day and special program activities.
Coaching and Mentoring colleagues to assist them in meeting established performance standards.
Case Processing Agent PM_01 at SDS
Immigration Refugees Citizenship Canada, IRCC
12.2023 - Current
Student Direct Stream
Processing, screening and approving of SDS applications in GCMS.
Applying the Immigration Refugee Protection Act (IRPA) and/or Citizenship Act and/or Canadian Passport Order for the assessment or reporting of application.
Using GCMS to verify Passports, Letters of Acceptance from Canadian Universities, Medicals, Police Reports, GIC's and Payments to Canadian Institutions
Registering and Allocating of payments to applications and Issuing of biometric requests to clients in GCMS.
Case Processing Agent PM_01 & CR_04 at IEC
Immigration Refugees Citizenship Canada, IRCC
10.2022 - Current
International Experience Canada.
Processing, screening and approving of IEC applications in GCMS.
Applying the Immigration Refugee Protection Act (IRPA) and/or
Citizenship Act and/or Canadian Passport Order for the assessment
or reporting of application.
Receiving, screening and classifying of IEC applications in GCMS.
Registering, screening of initial mail and client information for various departmental programs and services within prescribed procedures and requirements using GCMS.
Projects within IEC: BILS Team: Screening and Sorting of applications for payment requests in GCMS.
Monitoring biometric screenings at different embassies all across the world.
Facilitate the communications between several government departments to ensure smooth and fast resolution of service to clients.
Tri-Branded Assistant Branch Manager
Enterprise Holding Inc.
04.2019 - 10.2022
Assistant Branch Manager for Enterprise, National, and Alamo throughout Ontario
Managing a Team of 20 individuals with a fleet of 1100 units valued at around 40 million dollars across three brands
Servicing the needs of several corporate business accounts such as dealerships, collision centers, and major manufacturing accounts
Marketing and acquiring new accounts to further develop the business
Demonstrate leadership in leading branches in operations, marketing and employee development
Education
Bachelors in Mathematics And Statistics - Mathematics And Statistics .