Knowledgeable Case Processing Agent successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Processing Agent PM_01 at LMIA Work Permits
Immigration Refugees Citizenship Canada, IRCC
11.2024 - Current
Labour Market Impact Assessment Work Permits
Training a team of 10-20 colleagues , consisting of PM1's and PM3's on processing and efficiently actioning applications in GCMS
Consistently step in for my Team Lead(PM-03), taking on their responsibilities to ensure the smooth continuation of operations, in their absence.
Processing, Screening and Actioning Labour Market Impact Assessment work permits application and restoration of status applications in GCMS as per IRPA
Applying Immigration and Refugee Protection Regulations and Immigration and Refugee Protection Acts for assessment of eligibility and qualification of clients as per IRPA
Assisted with planning and coordinating day-to-day and special program activities.
Coaching and Mentoring colleagues to assist them in meeting established performance standards.
Case Processing Agent PM_01 at SDS
Immigration Refugees Citizenship Canada, IRCC
12.2023 - Current
Student Direct Stream
Processing, screening and approving of SDS applications in GCMS.
Applying the Immigration Refugee Protection Act (IRPA) and/or Citizenship Act and/or Canadian Passport Order for the assessment or reporting of application.
Using GCMS to verify Passports, Letters of Acceptance from Canadian Universities, Medicals, Police Reports, GIC's and Payments to Canadian Institutions
Registering and Allocating of payments to applications and Issuing of biometric requests to clients in GCMS.
Case Processing Agent PM_01 & CR_04 at IEC
Immigration Refugees Citizenship Canada, IRCC
10.2022 - Current
International Experience Canada.
Processing, screening and approving of IEC applications in GCMS.
Applying the Immigration Refugee Protection Act (IRPA) and/or
Citizenship Act and/or Canadian Passport Order for the assessment
or reporting of application.
Receiving, screening and classifying of IEC applications in GCMS.
Registering, screening of initial mail and client information for various departmental programs and services within prescribed procedures and requirements using GCMS.
Projects within IEC: BILS Team: Screening and Sorting of applications for payment requests in GCMS.
Monitoring biometric screenings at different embassies all across the world.
Facilitate the communications between several government departments to ensure smooth and fast resolution of service to clients.
Tri-Branded Assistant Branch Manager
Enterprise Holding Inc.
04.2019 - 10.2022
Assistant Branch Manager for Enterprise, National, and Alamo throughout Ontario
Managing a Team of 20 individuals with a fleet of 1100 units valued at around 40 million dollars across three brands
Servicing the needs of several corporate business accounts such as dealerships, collision centers, and major manufacturing accounts
Marketing and acquiring new accounts to further develop the business
Demonstrate leadership in leading branches in operations, marketing and employee development
Education
Bachelors in Mathematics And Statistics - Mathematics And Statistics .
Home Support Worker ( LMIA BASED WORK PERMIT ) at Post Stroke Private ClientHome Support Worker ( LMIA BASED WORK PERMIT ) at Post Stroke Private Client
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited
Case Processing Agent at IRCC- International Network’s Afghanistan Coordination and Engagement Team (IN-ACE)Case Processing Agent at IRCC- International Network’s Afghanistan Coordination and Engagement Team (IN-ACE)