ANKITA MALHOTRA

• Reviews and Interventions (R&I), Immigration, Refugees and Citizenship Canada (IRCC)
• Job duties:
• Review the Refugee Claim cases at the appeal stage where the IRCC minister did not intervene at the Refugee Protection Hearing (RPH) stage at the Refugee Protection Division (RPD)
• For the Refugee Claim cases assigned to me, which were granted a positive decision by the RPD, review the claimant’s entire immigration history in GCMS as well as the Basis of Claim and RPD decision to analyze whether there are any grounds to file an appeal to the Refugee Appeals Division (RAD)
• If I do not find any grounds to file an appeal to RAD, I enter my disposition in NCMS and close the file
• If I find grounds to file an appeal to RAD (error, discrepancies or inconsistencies), I refer the case to the Senior Immigration Officer (SIO) for possible appeal against the decision by RPD
• Review the Refugee Claim cases assigned to me, which were granted a negative decision by the RPD and for which Perfected appeals are filed by the claimants
• I review the claimant’s entire immigration history in GCMS as well as the Basis of Claim and RPD decision to analyze whether there is any new information in GCMS or any inconsistencies due to the new information provided by the claimant, which could be grounds to file an intervention
• If I do not find any grounds to file an intervention, I enter my disposition in NCMS
• If I find grounds to file an intervention, I refer the case to the Senior Immigration Officer (SIO)
• As an epost connect administrator, I add/enable/disable epost accounts for SIOs
• On behalf of the SIOs (Senior Immigration Officers) I send requests to counsels/claimants, for their consent to use epost for documents exchange
• Upon receiving their consent, I save the email in GCDocs and create the first conversation on epost connect with them
• Inform SIOs regarding creation of first conversation with and regarding any documents received on epost connect from, the counsel/claimant
• Guide newly appointed SIOs, on how to use epost connect for document exchange with the counsels/claimants.

• Reviews and Interventions (R&I) Vancouver
• Immigration, Refugees and Citizenship Canada (IRCC)
• Reviews and Interventions (R&I) Vancouver
• Immigration, Refugees and Citizenship Canada (IRCC)
• Job duties:
• As an epost connect administrator, I add/enable/disable epost accounts for SIOs
• On behalf of the SIOs (Senior Immigration Officers) I send requests to counsels/claimants, for their consent to use epost for documents exchange
• Upon receiving their consent, I save the email in GCDocs and create the first conversation on epost connect with them
• Inform SIOs regarding creation of first conversation with and regarding any documents received on epost connect from, the counsel/claimant
• Note in GCMS regarding the consent and provide the link to GCDocs (where the consent is saved) whenever there is a document exchange for a client/UCI
• Guide newly appointed SIOs, on how to use epost connect for document exchange with the counsels/claimants
• Upload to GCMS, all documents received for clients via regular mail, e-fax, epost, and GCDocs (received from another department)
• Mail documents to Claimants/Counsels on behalf of the SIOs
• Upon receiving referrals from CBSA, I enter each Claimant’s core information into the Master Tracking Sheet in GCDocs and assign the case in NCMS to an SIO in Vancouver
• Upon receiving Red Letters for Vancouver R&I cases, I upload those to GCMS, make entries in the Master Tracking sheet, note in NCMS and forward the letter to the concerned SIO to whom the file is assigned in NCMS
• Upon receiving the Notice to Appear for RPD Hearing, from CBSA, I update the Master Tracking sheet to reflect the Hearing dates and mode of hearing, for SIOs
• Upon receiving RPD Hearing Schedules, I update the Master Tracking sheet in GCDocs
• Filter the NGI (Nova-GCMS Interface) report for documents for R&I Vancouver, query and receive those in GCMS and assign the relevant documents to the respective Senior Immigration Officers or Case Processing Agents (after checking in NCMS)
• Generate the Refugee Protection Hearing report in NCMS for cases assigned to R&I Vancouver, enter each Claimant’s core information into the Master Tracking Sheet in GCDocs and assign the case in NCMS to an SIO in Vancouver
• Upon receiving the report for cases with Negative decision on RPD (Refugee Protection Division) cases, I filter cases for R&I Vancouver and assign in NCMS to an SIO or Case Processing Agent in case of Perfected Appeal filed by the claimant
• Currently I am also working on a new project to align all work for R&I Vancouver in GCMS, for example assigning cases to Senior Immigration Officers and Case Processing Agents via the Intervention tab in GCMS.

• Reviews and Interventions (R&I) Vancouver
• Immigration, Refugees and Citizenship Canada (IRCC) I worked for R&I Vancouver as well as R&I Montreal
• Job duties that I performed for R&I Vancouver:
• Review the Refugee Claim cases at the Appeal stage where the IRCC minister did not intervene at the Refugee Protection Hearing (RPH) stage at the Refugee Protection Division (RPD)
• Generate a bi-weekly (twice in a week) NCMS report for new cases at the Refugee Appeals Division for Minister’s as well as Client’s Appeals
• Check in NCMS the cases which come up in the reports and assign those cases to Senior Immigration Officers, which were intervened at the RPH stage at the RPD
• Review the Refugee Claim cases at the Appeal stage where the IRCC minister did not intervene at the Refugee Protection Hearing (RPH) stage at the Refugee Protection Division (RPD)
• For the Refugee Claim cases assigned to me, which were granted a positive decision by the RPD, Review the Claimant’s entire immigration history in GCMS as well as the Basis of Claim and RPD Decision to analyse whether there are any grounds to file an Appeal to the Refugee Appeals Division (RAD)
• If I do not find any grounds to file an Appeal to RAD, I enter my disposition in NCMS and close the file
• If I find grounds to file an Appeal to RAD (error, discrepancies or inconsistencies), I refer the case to the Senior Immigration Officer (SIO)
• Review the Refugee Claim cases assigned to me, which were granted a negative decision by the RPD and for which Perfected Appeals are filed by the Claimants
• I review the Claimant’s entire immigration history in GCMS as well as the Basis of Claim and RPD Decision to analyse whether there is any new information in GCMS or any inconsistencies due to the new information provided by the Claimant, which could be grounds to file an intervention
• If I do not find any grounds to file an Intervention, I enter my disposition in NCMS
• If I find grounds to file an Intervention, I refer the case to the Senior Immigration Officer (SIO)
• Review the daily report sent to us for the Refugee Appeal cases where the Claimants file a Perfected Appeal and add those to our tracking spreadsheet for review
• As an epost connect administrator, I add/enable/disable epost accounts for SIOs
• On behalf of the SIOs (Senior Immigration Officers) I send requests to counsels/claimants, for their consent to use epost for documents exchange
• Upon receiving their consent, I save the email in GCDocs and create the first conversation on epost connect with them
• Inform SIOs regarding creation of first conversation with and regarding any documents received on epost connect from, the counsel/claimant
• Note in GCMS regarding the consent and provide the link to GCDocs (where the consent is saved) whenever there is a document exchange for a client/UCI
• Guide newly appointed SIOs, on how to use epost connect for document exchange with the counsels/claimants
• Upload to GCMS, all documents received for clients via regular mail, e-fax, epost, and GCDocs (received from another department)
• Mail documents to Claimants/Counsels on behalf of the SIOs
• Upon receiving referrals from CBSA, I enter the Claimants’ core information into the Master Tracking Sheet in GCDocs and assign the case in NCMS to an SIO in Vancouver
• Upon receiving Red Letters for Vancouver R&I cases, I upload those to GCMS, make entries in the Master Tracking sheet, note in NCMS and forward the letter to the concerned SIO to whom the file is assigned in NCMS
• Upon receiving the Notice to Appear for RPD Hearing, from CBSA, I update the Master Tracking sheet to reflect the Hearing dates and mode of hearing, for SIOs
• Upon receiving RPD Hearing Schedules, I update the Master Tracking sheet in GCDocs
• Generate monthly reports for stats and inventory for SIOs in Vancouver and Montreal
• Job duties that I performed for R&I Vancouver and Montreal:
• Generate weekly reports for cases being reviewed under Public Policy/Guardian Angel cases and un-assign/reassign in NCMS to SIOs according to the case status
• Save these reports to GCDocs and email the link to the Managers and Assistant Director of R&I Vancouver/Montreal, after which I send emails to SIOs in case I unassigned/reassigned cases to them in NCMS
• Generate monthly performance reports for SIOs and Case Processing Agents in Vancouver and Montreal
• Generate monthly inventory reports for SIOs in Vancouver and Montreal
• Generate weekly reports for Pending Ukrainian cases at Vancouver and Montreal.

• Reviews and Interventions (R&I) Vancouver and Montreal
• Immigration, Refugees and Citizenship Canada (IRCC)
• I worked for R&I Vancouver as well as R&I Montreal
• Job duties that I performed for R&I Vancouver:
• As an epost connect administrator, adding/enabling/disabling epost accounts for SIOs –
• On behalf of the SIOs (Senior Immigration Officers) sending requests to counsels/claimants, for their consent to use epost for documents exchange
• Upon receiving their consent, saving the email in GCDocs and creating the first conversation on epost connect with them
• Informing SIOs regarding creation of first conversation with and regarding any documents received on epost connect from, the counsel/claimant
• Adding notes in GCMS regarding the consent and providing the link to GCDocs (where the consent is saved) whenever there is a document exchange for a client/UCI
• Guiding newly appointed SIOs, on how to use epost connect for document exchange with the counsels/claimants
• Uploading to GCMS, all documents received for clients via regular mail, fax or GCDocs (sent by another department)
• Once in 2 weeks, mailing documents to Claimants/Counsels on behalf of the SIOs
• Upon receiving referrals from CBSA, entering the Claimants’ core information into the Master Tracking Sheet in GCDocs and assigning the case in NCMS to an SIO in Vancouver
• Upon receiving Red Letters for Vancouver R&I cases, uploading those to GCMS, noting in the Master Tracking sheet and forwarding the letter to the concerned SIO to whom the file is assigned in NCMS
• Upon receiving the Notice to Appear for RPD Hearing, from CBSA, updating the Master Tracking sheet to reflect the Hearing dates and mode of hearing, for SIOs
• Upon receiving RPD Hearing Schedules, updating the Master Tracking sheet in GCDocs
• Job duties that I performed for R&I Montreal:
• Uploading in GCMS and noting in NCMS, upon receiving Red Letters, Public Policy emails, Administrative Transfer of files, Notice to Appear for RPD Hearing, Notice of Withdrawal/Change of Counsel, Letters regarding designated representative, and Notice of Decision by RPD
• Sending individual emails to MTL Admin/SIOs to inform them of the above action taken by me on each case
• Creating Meetings on MS Teams for SIOs for the RPD hearings via emails received on Outlook
• Job duties that I performed for R&I Vancouver and Montreal:
• Generating weekly reports for cases being reviewed under Public Policy/Guardian Angel cases and un-assigning/reassigning in NCMS to SIOs according to the case status
• Saving these reports to GCDocs and emailing the link to the Managers and Assistant Director of R&I Vancouver/Montreal
• Sending emails to SIOs in case I unassigned/reassigned cases to them in NCMS
• Generating monthly performance reports for SIOs and Case Processing Agents in Vancouver and Montreal
• Generating monthly inventory reports for SIOs in Vancouver and Montreal
• Generating weekly reports for Pending Ukrainian cases at Vancouver and Montreal.

In my role at EduWeb Consulting Ltd., I was instrumental in:

• Sending and receiving files and documents to other CAS Offices
• Receiving all the incoming calls for Courts Administration and transferring these calls to the relevant sections
• Sending daily email updates to give information regarding absent employees and employees who were assisting the judges in the courts
• Conducting daily Financial Reconciliation of all the incoming cash, cheques and credit card transaction receipts and handing them to the designated person for depositing in the bank
• Collecting and filling all the case files and documents according to their respective courts
• Preparing the courier tag by inputting all the details in the software for sending the packages/boxes/suitcases via courier to various other courts offices
• Making sure that all the case files are dispatched in a timely manner.

• Immigration, Refugees and Citizenship Canada (IRCC)
• Branch, Intake of Permanent Resident Applications on Humanitarian and Compassionate Grounds
• Promoting clients and creating in GCMS, Permanent Resident Applications on Humanitarian and Compassionate Grounds
• Assessing whether the client is eligible for applying for Permanent Residence from within Canada under Humanitarian and Compassionate Grounds
• Scanning of H&C intake applications in GCMS.

• (IRB)
• Branch: Refugee Protection Division (RPD)
• Job duties:
• Facilitating the Refugee Hearings by preparing and maintaining the hearing rooms for all functional and communication requirements
• Managing hearing room equipment for various activities like video conference hearings and conference calls
• Managing the front desk queries of the walk-in clients and provide them with answers after checking their files in the software
• Receiving phone calls from the clients and answering to their queries
• Organising and filing various documents relating to the refugee cases including incoming correspondence
• Generating Hearing Disposition Records for the Members of the IRB
• Preparing the files for the Members of IRB before their hearing
• Mailing the orders, after the finalisation of the decision of the hearing, to the client, their counsel, the Minister (CBSA) and IRCC
• Faxing the exhibit list to the clients and their counsel.

• Branch: Service Canada - Western Region (, duties:
• Registering LMIA (Labour Market Impact Assessment) applications
• Communicating with clients (Employers) regarding their LMIA applications
• Processing incoming LMIA applications and correspondence received via mail and fax
• Performing all Mail Room Duties including Receiving, Sorting, Date Stamping, Screening, Triaging, Scanning and entering LMIA data into SharePoint
• Processing and Reconciling Payments (Processing Fees for LMIAs).

• Immigration, Refugees and Citizenship Canada
• Domestic Network, Intake of Permanent Resident Applications on Humanitarian and Compassionate Grounds
• Promoting clients and creating in GCMS, Permanent Resident Applications on Humanitarian and Compassionate Grounds
• Assessing whether the client is eligible for applying for Permanent Residence from within Canada under Humanitarian and Compassionate Grounds
• Sorting, arranging, and archiving tenured files

• Analysing Permanent Resident Applications and Temporary Resident Applications
• Promoting clients and creating Temporary Resident Visa Applications in GCMS
• Making client service calls to applicants for verifying information and requesting additional documents or information
• Making recommendations assisting in the final decision making process
• Detailed identification of sensitive, high profile or potentially controversial cases and making appropriate referral to the officer
• Identifying areas where in-house documentation is missing, inaccurate or outdated
• Imparting training and assistance to Canada Based Officers and newly appointed Case Analysts
• Working as a peer Team Leader on rotation basis
• Planning and distributing files for review to all case analysts on a weekly basis to ensure optimal file-flow and equitable distribution of workload;
• Preparing weekly performance statistics/reports for the officer;
• Acting as a primary contact for the officer to discuss issues and concerns and share information with other team members;
• Immediately assessing urgent cases as identified by the officer or if necessary delegate to another case analyst
• Performing other related duties as required and participating in “Special Projects” including but not limited to QA Analysis and Anti-Fraud Exercises
• Responding to incoming general inquiries and routine case correspondence from clients
• Performing duties of an interpreter to assist the interviewing officer
• Requesting pending documents (if any) required before issuing the visa
• Performing the final eligibility analysis before the issuance of visa.

• Analysing Temporary Resident Applications including work and group visas applications
• Making client service calls to applicants for verifying information and requesting additional documents or information
• Making decision recommendations in the final decision making process
• Detailed identification of sensitive, high profile or potentially controversial cases and making appropriate referral to the officer
• Identifying areas where in-house documentation is missing, inaccurate or outdated
• Imparting training and assistance to Canada Based Officers and newly appointed Case Analysts
• Immediately assessing urgent cases as identified by the officer or if necessary delegate to another case analyst
• Responding to incoming general inquiries and routine case correspondence from clients
• Performing duties of an interpreter to assist the interviewing officer
• Requesting pending documents (if any) required before issuance of visa
• Performing the final eligibility analysis before the issuance of visa.

• Analysing Temporary Resident Applications including visitor, student, work and group visas applications and making decision recommendations in the final decision making process
• Interviewing Temporary Resident Visa Applicants and making decision recommendations in the final decision making process
• Performing the final eligibility analysis before the issuance of visa
• Performing duties of an interpreter to assist the interviewing officer
• Requesting pending documents (if any) required before issuance of visa
• Making client service calls to applicants for verifying information and requesting additional documents or information.

• Creating Temporary Resident and Permanent Resident applications
• Opening mails which included Permanent Resident visa applications from clients and date stamping these applications
• Filing Permanent Resident visa applications in the appropriate filing cabinets according to their category and date received.

• I was the first employee recruited to manage the then newly introduced Employee Provident Fund Scheme in the High Commission of Canada, New Delhi
• My primary job was to perform various tasks required for a successful transition from the Pension Scheme to the EPF scheme
• My duties included calculating the PF amounts for each employee and creating new reports indicating the balance to be transferred from the Pension scheme to insurance.

• Professional counselling for candidates from various steams and age groups
• Interaction with the students for giving them an appropriate guidance to build their general aptitude and interest in the course
• Course Coordination and Batch Scheduling
• Creating Daily, Weekly and Monthly MIS reports for the Zonal office
• Academic interaction with the IIS Infotech Ltd
• Corporate office
• Arranging Group Discussion Sessions and Seminars for the students.

• Managing Check-in counters (including Tele-Check-in), Arrivals, Departures and Reservation counters
• Attending to customer enquiries and problems.

• Academic counselling for undergraduates and graduates
• Creating Daily, Weekly and Monthly MIS reports for the corporate office.

• Thru’ Span Direct)