PAW KAY
Nepean,Ontario
Summary
Results-Driven Processing Agent with a strong history of efficiency and attention to detail. Specializes in data management, document organization, and client relations. Demonstrates outstanding organizational skills and proactive communication, ensuring optimal workflow.
Overview
7
7
years of professional experience
Work History
Case Processing Agent
IRCC- International Network’s Afghanistan Coordination and Engagement Team (IN-ACE)
Ottawa
04.2023 - Current
- Experience in preparing a variety of documents, including dashboards, briefing notes, memos, or reports.
- Experience, knowledge of, and abilities to use Microsoft Office (Words, Excel, PowerPoint, GCMS (Advanced), and GCMS Answers (Basic functions)).
- Coordinating, prioritizing, and tracking action requests, as well as managing a tracking sheet.
- Possess a proven track record of adapting quickly to changing circumstances and remaining focused on meeting organizational objectives.
- Provides timely and accurate reports, updates, and client application status to stakeholders and partners, resulting in more efficient and thorough decision-making processes.
Case Processing Agent ( Electronic Travel Authorization, ETA)
Immigration, Refugees and Citizenship Canada
Gatineau, Québec
12.2017 - 01.2023
- Reviews, processes, assesses applications to determine risk, and if clients meet requirements for Immigration programs.
- Exercises delegated authority and discretion when making decisions in accordance with regulations - Immigration Refugee Protection Act (IRPA) and Immigration Refugees Protection Regulation (IRPR), policies, and procedures in approving, referring, and/or refusing applications.
- Use the Global Case Management System (GCMS) to obtain and collect missing/additional information through a variety of sources, as well as maintain, verify, and update client records on information systems and databases to ensure data and program integrity.
- Experience in GCMS to conduct information searches, review and analyze data, compose correspondence, request letters, and prepare statistics and other ad hoc reports required by management.
- Identifies and refers complex cases to Case Processing officers using GCMS.
Program Assistant (Rapid Digitization Project)
Immigration, Refugees and Citizenship Canada
Gatineau, Québec
07.2021 - 04.2022
- Experience in directing staff and ability to act as a team leader, set objectives and priorities, and manage resources.
- Member of the Permanent Resident Support Team, responsible for assisting all IRCC offices regarding projects to assist Permanent Resident applicants to Canada.
- Member of the Rapid Digitization project team, who is responsible for uploading intake files of Parent and Grandparent (PGP-Digitized), Spouse and Common Law Partner In-Canada (SCLP Digitized), and Spouse and Common Law Partner Overseas applications (FCP-OVS Digitized).
- Facilitates and coordinates training programs for other agents.
Education
Developmental Services Worker Program -
Algonquin College
Ottawa, OntarioSkills
- Excel
- PowerPoint
- MS Office proficient
- Creative and Critical Thinking
- Team Collaboration
- Time Management
- Problem-Solving
- Team building
Timeline
Case Processing Agent
IRCC- International Network’s Afghanistan Coordination and Engagement Team (IN-ACE)
04.2023 - Current
Program Assistant (Rapid Digitization Project)
Immigration, Refugees and Citizenship Canada
07.2021 - 04.2022
Case Processing Agent ( Electronic Travel Authorization, ETA)
Immigration, Refugees and Citizenship Canada
12.2017 - 01.2023
Developmental Services Worker Program -
Algonquin College
Similar Profiles
Shirley AugustinShirley Augustin
Senior Advisor at IRCC- Client Engagement Branch- CSCSenior Advisor at IRCC- Client Engagement Branch- CSC
Nikhil Kumar C RNikhil Kumar C R
Front Desk Manager at Coordination With Team Menbers And CustomerFront Desk Manager at Coordination With Team Menbers And Customer
Nguyen Ha Linh LeNguyen Ha Linh Le
Intern at CDU Engagement TeamIntern at CDU Engagement Team