RAJPREET KAUR
Mississauga,Canada
Summary
Customer-focused and safety-oriented professional with 3+ years of supervisory and quality assurance experience, committed to delivering reliable and respectful transit service.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Tim Hortons
11.2021 - Current
- Supervised 5+ staff per shift, improving team efficiency and on-time service by 20%.
- Trained new employees, increasing retention and operational consistency by 30%.
- Reduced Inventory Waste by 10% and established a system for accurate inventory tracking and forecasting.
- Resolved 90% of guest concerns promptly, maintaining a positive environment.
- Managed cash handling and safety protocols with 100% accuracy.
- Ensured clean, hazard-free environment, contributing to zero safety incidents.
Production Data Coordinator & Quality Technician
Pure Foods Meat Solutions Inc
04.2020 - 11.2021
- Ensured 100% safety compliance, contributing to zero incidents during audits.
- Reported and resolved 10+ safety/mechanical issues, preventing disruptions.
- Maintained accurate records for 5 production lines, reducing errors by 25% and boosting workflow by 20%.
- Conducted 15+ internal audits, reducing compliance gaps by 30%.
Customer Service
Rajdhani Indian Sweets and Restaurant
08.2020 - 12.2020
- Served 200+ customers daily, resolving issues promptly and maintaining the 95% satisfaction rate.
- Managed payments with 100% accuracy.
- Maintained clean, organized service areas to meet health and safety standards.
- Delivered order accuracy and speed during peak hours, ensuring 95% on-time service.
Mathematics, Science and English Tutor
Self Employed Services
04.2013 - 07.2019
- Boosted student grades by 20–30% through tailored lesson plans.
- Increased engagement by 50% using customized teaching methods.
- Cut parent concerns by 75% with regular progress updates.
- Maintained 100% on-time session record across over 200 tutoring appointments, demonstrating strong time management.
- Built long-term relationships with 90% repeat clients, reflecting trust, professionalism, and high satisfaction.
Science Teacher
St. Joseph’s Convent School Khasa
03.2019 - 07.2019
- Taught 50+ students while maintaining a 98% classroom safety and behavior record.
- Delivered clear instructions and managed time effectively across 6+ daily classes.
- Mentored students to build responsibility and routine, which improved attendance and punctuality by 20%.
- Conducted regular equipment checks in the science lab, achieving zero accidents during tenure.
Science, Mathematics and English Teacher
Sri Guru Harkrishan Holy Innocent School
06.2018 - 03.2019
- Resolved daily concerns for 35+ students and parents, improving communication satisfaction by 40% through timely follow-ups and clear responses.
- Build trust with students and families, increasing classroom attendance by 15% through consistent, positive communication and support.
- Organized and managed school trips for 200+ students with 100% on-time and safe travel.
- Maintained clear, calm communication under pressure during exams and events.
IELTS Speaking Trainer
Manitoba IELTS Institute
09.2018 - 12.2018
- Coached 100+ students, improving speaking scores by 20% through targeted instruction.
- Boosted student confidence by 30% using supportive, clear communication.
- Resolved concerns promptly, increasing student satisfaction by 25%.
- Executed daily coaching sessions with 100% on-time delivery and scheduling accuracy.
Education
Environmental Technician Diploma of Engineering - Environmental Science
Sheridan College
Brampton, ON04.2021
Bachelor of Science - Non-Medical
Saroop Rani government college (Guru Nanak Dev University)
Amritsar05.2018
High School Diploma - Non-Medical
Shri Guru Harkrishan Senior Secondary Public School
Amritsar03.2015
Skills
- Dependable and punctual
- Effective verbal and written communication and interpersonal skills
- Conflict resolution and problem-solving
- Exceptional face-to-face customer service
- Team-oriented
- Positive attitude
- G Driver’s license
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Shift Supervisor
Tim Hortons
11.2021 - Current
Customer Service
Rajdhani Indian Sweets and Restaurant
08.2020 - 12.2020
Production Data Coordinator & Quality Technician
Pure Foods Meat Solutions Inc
04.2020 - 11.2021
Science Teacher
St. Joseph’s Convent School Khasa
03.2019 - 07.2019
IELTS Speaking Trainer
Manitoba IELTS Institute
09.2018 - 12.2018
Science, Mathematics and English Teacher
Sri Guru Harkrishan Holy Innocent School
06.2018 - 03.2019
Mathematics, Science and English Tutor
Self Employed Services
04.2013 - 07.2019
Environmental Technician Diploma of Engineering - Environmental Science
Sheridan College
Bachelor of Science - Non-Medical
Saroop Rani government college (Guru Nanak Dev University)
High School Diploma - Non-Medical
Shri Guru Harkrishan Senior Secondary Public School
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