RAJPREET KAUR
Mississauga,Canada
Summary
Customer-focused and safety-oriented professional with 3+ years of supervisory and quality assurance experience, committed to delivering reliable and respectful transit service.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Tim Hortons
North York, ON
11.2021 - Current
- Supervised 5+ staff per shift, improving team efficiency and on-time service by 20%.
- Trained new employees, increasing retention and operational consistency by 30%.
- Reduced Inventory Waste by 10% and established a system for accurate inventory tracking and forecasting.
- Resolved 90% of guest concerns promptly, maintaining a positive environment.
- Managed cash handling and safety protocols with 100% accuracy.
- Ensured clean, hazard-free environment, contributing to zero safety incidents.
Production Data Coordinator & Quality Technician
Pure Foods Meat Solutions Inc
Toronto, ON
04.2020 - 11.2021
- Ensured 100% safety compliance, contributing to zero incidents during audits.
- Reported and resolved 10+ safety/mechanical issues, preventing disruptions.
- Maintained accurate records for 5 production lines, reducing errors by 25% and boosting workflow by 20%.
- Conducted 15+ internal audits, reducing compliance gaps by 30%.
Customer Service
Rajdhani Indian Sweets and Restaurant
Brampton, ON
08.2020 - 12.2020
- Served 200+ customers daily, resolving issues promptly and maintaining the 95% satisfaction rate.
- Managed payments with 100% accuracy.
- Maintained clean, organized service areas to meet health and safety standards.
- Delivered order accuracy and speed during peak hours, ensuring 95% on-time service.
Mathematics, Science and English Tutor
Self Employed Services
Amritsar
04.2013 - 07.2019
- Boosted student grades by 20–30% through tailored lesson plans.
- Increased engagement by 50% using customized teaching methods.
- Cut parent concerns by 75% with regular progress updates.
- Maintained 100% on-time session record across over 200 tutoring appointments, demonstrating strong time management.
- Built long-term relationships with 90% repeat clients, reflecting trust, professionalism, and high satisfaction.
Science Teacher
St. Joseph’s Convent School Khasa
03.2019 - 07.2019
- Taught 50+ students while maintaining a 98% classroom safety and behavior record.
- Delivered clear instructions and managed time effectively across 6+ daily classes.
- Mentored students to build responsibility and routine, which improved attendance and punctuality by 20%.
- Conducted regular equipment checks in the science lab, achieving zero accidents during tenure.
Science, Mathematics and English Teacher
Sri Guru Harkrishan Holy Innocent School
06.2018 - 03.2019
- Resolved daily concerns for 35+ students and parents, improving communication satisfaction by 40% through timely follow-ups and clear responses.
- Build trust with students and families, increasing classroom attendance by 15% through consistent, positive communication and support.
- Organized and managed school trips for 200+ students with 100% on-time and safe travel.
- Maintained clear, calm communication under pressure during exams and events.
IELTS Speaking Trainer
Manitoba IELTS Institute
09.2018 - 12.2018
- Coached 100+ students, improving speaking scores by 20% through targeted instruction.
- Boosted student confidence by 30% using supportive, clear communication.
- Resolved concerns promptly, increasing student satisfaction by 25%.
- Executed daily coaching sessions with 100% on-time delivery and scheduling accuracy.
Education
Environmental Technician Diploma of Engineering - Environmental Science
Sheridan College
Brampton, ON04.2021
Bachelor of Science - Non-Medical
Saroop Rani government college (Guru Nanak Dev University)
Amritsar05.2018
High School Diploma - Non-Medical
Shri Guru Harkrishan Senior Secondary Public School
Amritsar03.2015
Skills
- Dependable and punctual
- Effective verbal and written communication and interpersonal skills
- Conflict resolution and problem-solving
- Exceptional face-to-face customer service
- Team-oriented
- Positive attitude
- G Driver’s license
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Shift Supervisor
Tim Hortons
11.2021 - Current
Customer Service
Rajdhani Indian Sweets and Restaurant
08.2020 - 12.2020
Production Data Coordinator & Quality Technician
Pure Foods Meat Solutions Inc
04.2020 - 11.2021
Science Teacher
St. Joseph’s Convent School Khasa
03.2019 - 07.2019
IELTS Speaking Trainer
Manitoba IELTS Institute
09.2018 - 12.2018
Science, Mathematics and English Teacher
Sri Guru Harkrishan Holy Innocent School
06.2018 - 03.2019
Mathematics, Science and English Tutor
Self Employed Services
04.2013 - 07.2019
Environmental Technician Diploma of Engineering - Environmental Science
Sheridan College
Bachelor of Science - Non-Medical
Saroop Rani government college (Guru Nanak Dev University)
High School Diploma - Non-Medical
Shri Guru Harkrishan Senior Secondary Public School