Nicole Rodriguez
Montebello,CA
Summary
Highly skilled Patient Care Coordinator with 10+ years in healthcare operations. Expert in referral processing, insurance verification, prior authorizations, medication management and patient care coordination. Also assists with training staff, optimizing workflow and delivering seamless patient support in a remote environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Service Representative / Care Partner
Children’s Hospital Los Angeles
Remote
05.2016 - 10.2025
- Processed patients’ referrals, ensuring timely communication among providers, insurance companies and patients
- Conduct insurance verification and prior authorizations for medications
- Coordinate patient care and scheduling
- Manages high volume calls, emails and faxes daily
- Trained and mentored new staff in referrals, medication refills and workflow process
- Coordinated communication between medical staff, patients, and families to streamline care processes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Medical Assistant / Administrative Support
Comprehensive Community Health Center
Highland Park, CA
02.2014 - 05.2016
- Handled patient intake, vitals, and EMR documentation for multiple providers
- Prepare exam rooms, sterile instruments and maintain inventory
- Administer injections, perform EKGS and prepare laboratory specimens
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant / Administrative Support
UCLA OB/ GYN
Los Angeles, CA
09.2011 - 05.2014
- Prenatal and Postnatal Care Assistance
- Specimen Collection and Lab Collections
- Coordinate lab test, imaging orders, and referrals with external facilities
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Skills
- Referral Processing & Care Coordination
- Insurance verification & Prior Authorization (clinical and medication)
- Medication refills / pharmacy medication verification
- Patient scheduling & follow ups
- Strong communication & Multitasking
Certification
- Medical Assistant Certification
- CPR/ First Aid Certified
Timeline
Patient Service Representative / Care Partner
Children’s Hospital Los Angeles
05.2016 - 10.2025
Medical Assistant / Administrative Support
Comprehensive Community Health Center
02.2014 - 05.2016
Medical Assistant / Administrative Support
UCLA OB/ GYN
09.2011 - 05.2014