Dianna Lizarraga
Montebello,CA
Summary
Dynamic Sr. Customer Service Representative with proven skills in complaint resolution and quality assurance. Experienced in payment processing and order fulfillment, driving customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Sr. Customer Service Representative
Uline Shipping Supplies
Ontario, CA
05.2011 - Current
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Trained and mentored new representatives on company policies and customer service protocols.
- Streamlined order processing workflows, reducing turnaround time for customer requests.
- Implemented feedback mechanisms to capture customer insights for service improvements.
Education
Associate of Science - General Studies
Pasadena City College
Pasadena, CA06.2015
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Call control
- Order fulfillment
Professional Memberships
Society for Human Resource Management
Languages
Spanish
Native or Bilingual
Timeline
Sr. Customer Service Representative
Uline Shipping Supplies
05.2011 - Current
Associate of Science - General Studies
Pasadena City College