Leslie Congestio
Montebello
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dependable and skilled in multitasking.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Costco
07.2022 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Server
Hikari Sushi Bar
01.2019 - 07.2022
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Angel City Brewery
03.2019 - 10.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
Nursing
Rio Hondo College
Whittier, CAHigh School Diploma -
Downey High School
Downey, CA05.2019
Skills
- Customer Service
- Demonstrate quick learning skills
- Efficient at multitasking
- Welcoming and warming personality
Timeline
Member Service Representative
Costco
07.2022 - 03.2024
Server
Angel City Brewery
03.2019 - 10.2019
Server
Hikari Sushi Bar
01.2019 - 07.2022
Nursing
Rio Hondo College
High School Diploma -
Downey High School