Xochitl Ramirez
Montebello
Summary
Dynamic professional with a strong background in customer service and hospitality, notably at Kia Motors. Bilingual in English and Spanish, I excel in conflict de-escalation and effective communication. Recognized for enhancing customer experience and developing new leads, I bring a solid work ethic and organizational skills to every role.
Overview
3
3
years of professional experience
Work History
Greeter/BDC Service Representative
Kia Motors
Santa Monica
01.2025 - Current
- Warmly welcomed customers, creating a professional and inviting first impression.
- Maintained a clean, organized reception area to enhance the overall customer experience.
- Collaborated with service advisors to ensure seamless customer handoffs.
- Monitored wait times and provided timely updates to improve customer satisfaction.
- Assisted customers with inquiries regarding service appointments and vehicle maintenance.
- Resolved customer complaints and issues in an efficient manner.
- Provided follow-up calls to customers after service completion for feedback collection.
- Collaborated with sales team to identify opportunities for service promotions.
- Developed new leads each day at or above quotas.
Receptionist/Administrative Assistant
Epsilon Electronics
Montebello
10.2023 - 01.2025
- Managed front desk responsibilities including greeting visitors and answering phones.
- Maintained and updated records of customer interactions and communication logs.
- Organized, filed, and maintained documents to ensure accurate recordkeeping.
- Prepared correspondence, reports, and presentations for senior management review.
- Coordinated meetings, prepared agendas, and documented minutes for team discussions.
- Handled confidential documents in an organized fashion according to established protocol.
Barista
Tierra Mia Coffee
Montebello
08.2022 - 10.2023
- Prepared and served beverages with accuracy and excellent customer service.
- Handled high-volume rushes efficiently while maintaining product quality.
- Assisted in inventory management and restocking supplies as needed.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
Education
Associate of Science - Flight Attendant
Glendale Community College
Glendale, CA06-2026
High School Diploma -
Bell High School
Bell, CA06-2022
Skills
- Customer Service & Hospitality
- Regulatory compliance
- Bilingual: English & Spanish
- Organization & File Management
- Time Management
- Decision-Making
- Customer conflict de-escalation
- Team building
- Adaptability
- Effective communication
- Company culture and values
- Strong work ethic
Awards
- Honor roll, Glendale College, recognized for maintaining a GPA of 3.5+
- Top sales performer, Epsilon Electronics, 2024, exceeding sales goals
Referrals
Referrals upon request
Timeline
Greeter/BDC Service Representative
Kia Motors
01.2025 - Current
Receptionist/Administrative Assistant
Epsilon Electronics
10.2023 - 01.2025
Barista
Tierra Mia Coffee
08.2022 - 10.2023
Associate of Science - Flight Attendant
Glendale Community College
High School Diploma -
Bell High School