Nicole Linarez
Montebello
Summary
Dynamic Patient Relations Representative with a proven track record at Montebello Children’s Dentistry, enhancing patient satisfaction through effective communication and empathetic support. Skilled in insurance verification and data entry, I streamlined appointment scheduling and improved patient trust, resulting in a notable increase in overall patient loyalty.
Overview
7
7
years of professional experience
Work History
Patient Relations Representative
Montebello Children’s Dentistry
10.2019 - Current
- Managed patient inquiries and resolved concerns to enhance overall experience.
- Coordinated appointment scheduling and follow-ups for efficient patient flow.
- Assisted in maintaining accurate patient records using electronic health systems.
- Educated patients about treatment plans and dental procedures effectively.
- Collaborated with dental staff to ensure seamless communication and care delivery.
- Implemented feedback mechanisms to improve patient satisfaction initiatives.
- Trained new team members on customer service protocols and office procedures.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Provided empathetic support during difficult situations, resulting in increased patient trust and loyalty.
- Streamlined communication between patients and staff for improved healthcare experiences.
- Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, and resolving concerns in a professional manner.
- Assisted in the development of patient education materials, ensuring accessibility and understanding of important information.
- Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
- Served as a knowledgeable resource for both patients and staff regarding insurance coverage, financial assistance programs, and billing procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Education
Dental Assistant - Dental Assistant
U.E.I
El Monte, CA10.2017
High School Diploma -
Schurr High School
Montebello, CA06.2007
Skills
Insurance verification
Opening and closing office
Explaining treatment
Explaining insurance benefits
Taking payments
Data entry
Answering phones
Coordinating events
Languages
Spanish
Professional Working
Timeline
Patient Relations Representative
Montebello Children’s Dentistry
10.2019 - Current
Dental Assistant - Dental Assistant
U.E.I
High School Diploma -
Schurr High School