NICOLE HIRSZ-RIVET
Oro-Medonte,ON
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server/bartender/supervisor
St.Louis Bar And Grill
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Bartender
Buffalo Wild Wings
10.2018 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Bartender
The Rec Room
07.2021 - 11.2021
- Responsible for set up and take down of the bar including stocking and cleaning
- Serving wood/tables/walk up guests in courteously and in accordance with smart serve regulations
- Preparing service drinks
Bartender
State and Main Kitchen and Bar
07.2021 - 10.2021
- Upholding service standards and guest experience
- Opening/closing restaurant
- Garnish prep
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Server/Bartender/Shift Leader
Gametime Mississauga
01.2014 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Bartending; preparing the restaurants alcoholic and specialty beverages, changing empty kegs, restocking inventory, nightly counts, serving bar rail and section, ensuring the bars efficiency and cleanliness
- Shift Leading; monitoring my lineup of servers, ensuring all tables are satisfied with service, ensuring each server completes side duties, up keeping the cleanliness, assisting servers whilst tending to my own section, approving cash out requests
Education
diploma - Sports Nutrition
Shaw Academy
2020
diploma - undefined
Marca College of Hair and Aesthetics
2019
Bachelor's - English Specialist Program
University of Toronto
Mississauga, ON2016
Diploma - undefined
St. Thomas Aquinas Secondary
Brampton, ON2012
Skills
- Transactions and Cash Handling
- Food Sales and Promotion
- Guest Satisfaction
- High-Volume Dining
- Quality Control
- Pos Operation
- Service Prioritization
- Cocktail Knowledge
- Servsafe Certified
Timeline
Server/bartender/supervisor
St.Louis Bar And Grill
06.2023 - Current
Bartender
The Rec Room
07.2021 - 11.2021
Bartender
State and Main Kitchen and Bar
07.2021 - 10.2021
Server/Bartender
Buffalo Wild Wings
10.2018 - 06.2023
Server/Bartender/Shift Leader
Gametime Mississauga
01.2014 - 01.2018
diploma - Sports Nutrition
Shaw Academy
diploma - undefined
Marca College of Hair and Aesthetics
Bachelor's - English Specialist Program
University of Toronto
Diploma - undefined
St. Thomas Aquinas Secondary
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