Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nicolas Plouffe

Niagara Falls,ON

Summary

Experienced Passport Officer with the Government of Canada, excels in managing workloads, client-service delivery, stakeholder collaboration, and resolving complex issues efficiently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Passport Officer

Government Of Canada
12.2022 - Current
  • Manage high-volume workloads, averaging 35 applications/day; prioritizing cases based on urgency and importance.
  • Collaborate with other agencies to validate identity documents and maintain the integrity of the passport program.
  • Conduct interviews with applicants, their guarantors, and/or their references to verify their identities and resolve any inconsistencies/forgeries.
  • Analyze legal documents pertaining to Custody/Access/Mobility regarding children.
  • Process and examine applications with meticulous attention to detail in data-entry.

Citizens Services Officer

Government Of Canada
02.2023 - 09.2023
  • Provided client-service while addressing concerns related to SIN, EI, CPP/CPP-D, OAS/GIS, CDCP. Interactions averaged around 10 mins/client.
  • Handled high-volume inquiries from citizens, maintaining a professional demeanor and providing clear communication.

Animal Control Officer

Lincoln County Humane Society
04.2022 - 09.2022
  • Developed relationships with veterinarians, rescue organizations, and other stakeholders within the community.
  • Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and/or nuisance complaints.
  • Responded to emergency and by-law calls, often resulting in the capture of domestic and wild animals.

Education

Bachelor of Arts - Psychology

Brock University
St. Catharines, None
06-2020

Post-Baccalaureate Diploma - Advanced Police Foundations

Niagara College
Welland, None
06-2020

High School Diploma -

É.S.C. Jean-Vanier
Welland
06-2016

Skills

  • Bilingual education
  • Adaptable & quick learner
  • Meticulous
  • Ethical integrity
  • Confident
  • Articulate and well-spoken

Languages

English
Native or Bilingual
French
Full Professional

Certification

  • Crisis Prevention and Intervention Training (CPIT)
  • Mental Health First Aid Standard (MHFA)
  • Standard First Aid CPR-C + AED

Timeline

Citizens Services Officer

Government Of Canada
02.2023 - 09.2023

Passport Officer

Government Of Canada
12.2022 - Current

Animal Control Officer

Lincoln County Humane Society
04.2022 - 09.2022

Bachelor of Arts - Psychology

Brock University

Post-Baccalaureate Diploma - Advanced Police Foundations

Niagara College

High School Diploma -

É.S.C. Jean-Vanier
Nicolas Plouffe