Nicolas Plouffe
Niagara Falls,ON
Summary
Experienced Passport Officer with the Government of Canada, excels in managing workloads, client-service delivery, stakeholder collaboration, and resolving complex issues efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passport Officer
Government Of Canada
12.2022 - Current
- Manage high-volume workloads, averaging 35 applications/day; prioritizing cases based on urgency and importance.
- Collaborate with other agencies to validate identity documents and maintain the integrity of the passport program.
- Conduct interviews with applicants, their guarantors, and/or their references to verify their identities and resolve any inconsistencies/forgeries.
- Analyze legal documents pertaining to Custody/Access/Mobility regarding children.
- Process and examine applications with meticulous attention to detail in data-entry.
Citizens Services Officer
Government Of Canada
02.2023 - 09.2023
- Provided client-service while addressing concerns related to SIN, EI, CPP/CPP-D, OAS/GIS, CDCP. Interactions averaged around 10 mins/client.
- Handled high-volume inquiries from citizens, maintaining a professional demeanor and providing clear communication.
Animal Control Officer
Lincoln County Humane Society
04.2022 - 09.2022
- Developed relationships with veterinarians, rescue organizations, and other stakeholders within the community.
- Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and/or nuisance complaints.
- Responded to emergency and by-law calls, often resulting in the capture of domestic and wild animals.
Education
Bachelor of Arts - Psychology
Brock University
St. Catharines, None06-2020
Post-Baccalaureate Diploma - Advanced Police Foundations
Niagara College
Welland, None06-2020
High School Diploma -
É.S.C. Jean-Vanier
Welland06-2016
Skills
- Bilingual education
- Adaptable & quick learner
- Meticulous
- Ethical integrity
- Confident
- Articulate and well-spoken
Languages
English
Native or Bilingual
French
Full Professional
Certification
- Crisis Prevention and Intervention Training (CPIT)
- Mental Health First Aid Standard (MHFA)
- Standard First Aid CPR-C + AED
Timeline
Citizens Services Officer
Government Of Canada
02.2023 - 09.2023
Passport Officer
Government Of Canada
12.2022 - Current
Animal Control Officer
Lincoln County Humane Society
04.2022 - 09.2022
Bachelor of Arts - Psychology
Brock University
Post-Baccalaureate Diploma - Advanced Police Foundations
Niagara College
High School Diploma -
É.S.C. Jean-Vanier
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