Experienced Passport Officer with the Government of Canada, excels in managing workloads, client-service delivery, stakeholder collaboration, and resolving complex issues efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Passport Officer
Government Of Canada
12.2022 - Current
Manage high-volume workloads, averaging 35 applications/day; prioritizing cases based on urgency and importance.
Collaborate with other agencies to validate identity documents and maintain the integrity of the passport program.
Conduct interviews with applicants, their guarantors, and/or their references to verify their identities and resolve any inconsistencies/forgeries.
Analyze legal documents pertaining to Custody/Access/Mobility regarding children.
Process and examine applications with meticulous attention to detail in data-entry.
Citizens Services Officer
Government Of Canada
02.2023 - 09.2023
Provided client-service while addressing concerns related to SIN, EI, CPP/CPP-D, OAS/GIS, CDCP. Interactions averaged around 10 mins/client.
Handled high-volume inquiries from citizens, maintaining a professional demeanor and providing clear communication.
Animal Control Officer
Lincoln County Humane Society
04.2022 - 09.2022
Developed relationships with veterinarians, rescue organizations, and other stakeholders within the community.
Enhanced public safety by responding to and investigating reports of animal abuse, neglect, and/or nuisance complaints.
Responded to emergency and by-law calls, often resulting in the capture of domestic and wild animals.