Lizzette Chu
Mississauga,Ontario
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Passport Officer
Employment
08.2022 - Current
- Enter and review applicant information into the system database
- Evaluate passport applications and necessary documentation following strict security regulations; determine the issuance and processing of a passport based on policies and procedures
- Establish the identity of the applicant by examining, analyzing and validating the acceptability and authenticity of documentary evidence of citizenship and supplementary identification
- Interview applicants and make entitlement decisions on passport applications based on the information obtained, as well as by interpreting and applying legislation and passport policies and procedures
- Contact applicants, guarantors, and references by phone to assist with confirmation of the identity of the applicant and to obtain necessary missing information to enable a timely entitlement of the application
Computer Technician
Geek Squad
09.2019 - 08.2022
- Manage customer relations
- Organize and manage customer information
- Perform computer set-ups and diagnostics as well as repairs
- Process data transfers and data migrations
- Customer Service Representative and Mobile Hybrid at Best Buy
Health and Safety
Best Buy Canada
01.2019 - 01.2022
- Perform health and safety inspections, which include interviewing employees about their knowledge of workplace safety procedures
- Examine equipment to make sure they are in good working condition
- Ensure all First Aid certifications, as well as machine operation certifications, are posted and up to date
- Attend Joint Health and Safety meetings once a month, discuss the results of the inspection and create an action plan to address areas of concern
- Collect employee feedback regarding workplace safety and bring employee concerns up in meetings
- Ensure the compliance with the Occupational Health and Safety
- Regulations
- E-voice Committee Member at Best Buy
Customer Service Representative and Mobile Hybrid
Best Buy Canada
11.2017 - 09.2019
- Identify customer needs and presenting the best solution
- Train new employees on how to process different types of transactions
- Check and process web orders within a specified time
- Process transactions promptly and effectively
- Cross-trained in Mobile to provide additional support as required
E-voice Committee Member
Best Buy Canada
04.2018 - 03.2019
- Organize and plan events to promote healthy employee relations, employee engagement, and job satisfaction
- Receive and provide feedback from employees to management
- Conduct surveys to assess job satisfaction.
Associate Trainer
Panera Bread
08.2015 - 12.2016
- Teach and explain the products and process to new employees and MIT’s (Manager in Training)
- Recommend, select, and help locate merchandise based on the customer’s wants and needs
- Describe and explain products to customers
- Inform customers about current and upcoming promotions
- Operate cash register and balancing the cash drawer
- Check and make sure orders are accurate.
Education
High Honours - Business Administration - Human Resources Management, Human Resources Management, Arts and Science
Sheridan College
09.2018 - 04.2020
General Arts And Science
Sheridan College
09.2016 - 04.2018
Bachelor of Science - Architecture
University of San Carlos
2017
Skills
- Examination Administration
- Public Service
- Data Entry
- Administrative Support
- Exam Evaluation
- Data Collection
- Retail Sales Customer Service
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Active Listening
- Customer Relations
- Order Fulfillment
- Problem-Solving Ability
- Microsoft SharePoint
- Microsoft Access
- Technical Support
- Google Docs
- Computer Proficiency
- Customer Data Confidentiality
- Critical Thinking
- Filing
- Service Standard Compliance
- Credit and Cash Transactions
- Verbal and Written Communication
- Till Counting
- Money Handling
- Product Knowledge
- Conflict Resolution
- Microsoft Windows
- Customer Service Excellence
- Microsoft Office
- Receipt and Refund Issuance
- Time Management
- Return and Exchange Processing
- Service-Orientation
- Troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Passport Officer
Employment
08.2022 - Current
Computer Technician
Geek Squad
09.2019 - 08.2022
Health and Safety
Best Buy Canada
01.2019 - 01.2022
High Honours - Business Administration - Human Resources Management, Human Resources Management, Arts and Science
Sheridan College
09.2018 - 04.2020
E-voice Committee Member
Best Buy Canada
04.2018 - 03.2019
Customer Service Representative and Mobile Hybrid
Best Buy Canada
11.2017 - 09.2019
General Arts And Science
Sheridan College
09.2016 - 04.2018
Associate Trainer
Panera Bread
08.2015 - 12.2016
Bachelor of Science - Architecture
University of San Carlos
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